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Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer Filter Categories Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer Artificial Intelligence in CX

Nominations now open: CX Network’s top AI leaders in CX 2026

January 31 by CX Network

Submit your nomination for the most influential AI leaders in customer experience

Read More... Artificial Intelligence in CX

5 ways conversational AI will impact customer service in 2026

December 26 by Amelia Brand

Discover 5 ways conversational AI is transforming customer service in 2026!

Read More... Customer Data, Insights & Analytics

Top free customer insights tools to elevate your CX in 2026

December 24 by Amelia Brand

Discover the free customer insights tools every CX team can use to improve experience and engagement

Read More... Omnichannel

6 Omnichannel strategies that actually increase engagement

December 23 by Amelia Brand

Discover omnichannel strategies proven to increase engagement, loyalty, and customer lifetime value.

Read More... Customer Experience

The A-Z of customer complaints in 2026

December 23 by Melanie Mingas

CX experts from Trustpilot, Intradiem, and Ventrica explain how brands should deal with freebie hunters and AI overviews

Read More... Contact Center

The operational edge: Driving CX through better process

December 22 by Melanie Mingas

Contact center specialist Joshua Curtis tells CX Network about his passion for customer care and the mindset that has shaped his approach to CX

Read More... Load more

Events

Feb 24 - 25 CX USA Exchange Feb 24 All Access: Future of Customer Listening 2026 Mar 03 - 05 CCW UK Executive Exchange Mar 10 - 11 All Access: AI Revolution in CX & Contact Centers APAC 2026

Popular Content

1 The top 10 CX podcasts to listen to in 2026 2 The rise of autonomous, unified, and predictive CX in 2026 3 12 things your next CX strategy needs to cover 4 Top 40 future of CX leaders to follow in 2026 5 The customer of 2026: What you need to know to drive loyalty 6 AT&T is making customers angry

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CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

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02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

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03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

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04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

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05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

See More Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Ashlea Atigolo

Co-founder, INATIGO

Managing partner, Consult Venture Partners

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Customer operations director

Travel Counsellors

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

Head of Customer Solutions and CX operations

Domain

Andrae Kirkland

Lead tech program manager

Nike

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Yvette Mihelic

Director customer experience rail operations and m...

John Holland Group

Montserrat Padierna

Customer insights and analytics lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

VP - customer experience and people development

Dialog Axiata PLC

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