FAQ - Frequently Asked Questions

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FAQ - Frequently Asked Questions
  • 1What is Fchat?
  • 2Is Fchat a fraud?
  • 3Do I have to pay a fee to use Fchat?
  • 4Do I have to sign a contract with Fchat?
  • 5Does Fchat guarantee the security of customer data?
  • 6What are Fchat’s outstanding features?
  • 7How to login to Fchat when my Facebook account is locked?
  • 8How to automatically open the chat window when a customer visits my page?
  • 9Does Fchat limit the number of users in a shop?
  • 10What is subscribers?
  • 11How to check how many subs I have used and the total number of subs in my package?
  • 12How to check how many people have messaged my page to upgrade the suitable service package?
  • 13Is the number of unused subscribers reserved when renewing?
  • 14How to transfer subscribers from other chatbot to fchat?
  • 15 What is tag? How to tag customers?
  • 16How to connect to a new fanpage?
  • 17How to disconnect from a fanpage?
  • 18Can I change the fanpage?
  • 19Why did my Fanpage lose connection with Fchat?
  • 20Why can't I see Fanpage when connecting Facebook Page with Fchat? 
  • 21How to change the default menu and signature by Fchat? 
  • 22Why are the buttons saying The feature has been disabled? 
  • 23What is the difference between a free account and a premium account?
  • 24Can I reserve the service package?
  • 25Does Fchat issue VAT invoices? Does Fchat's price list include VAT?
  • 26Do I lose the set data on fchat when my service package expires, and I have not renewed it in time?
  • 27Why can't I see my fanpage when the package expires?
  • 28Can I send mass messages to customers who like the page or comment on the page?
  • 29Can Fchat send mass messages to all old customers?
  • 30What are the tags for messages after 24 hours?
  • 31Why can’t I send mass messages to old customers?
  • 32Why do only a few of my old customers receive my mass messages?
  • 33Keyword: Why are Auto Reply Comment and Auto Inbox not working?
  • 34Why are my hidden comments still seen on the fanpage?
  • 35Why can't I see posts to choose from in the comment keywords section?
  • 36How do I delete the lists in Customer?
  • 37 Can I filter and view conversations of one or more pages in a shop separately?
  • 38Can I edit the schedule and content in the sequence?
  • 39Why are my customers not receiving message sequences?
  • 40How to get active tokens?
  • 41My token has an error; how can I fix it?
  • 42Can I move pages from one shop to another?
  • 43Why doesn’t the destination shop display when moving pages?
  • 44Why does the system still report connection loss after I refresh fanpage connection?
  • 45Why can't I add users to Fchat to manage?
  • 46 Can I divide management staff by page?
  • 47When do questions waiting for customers’ answers end?
  • 48Why is the ref Link not working?
  • 49Can I fix the automated chatbot script while running the script with the customers?
  • 50Can I pause running scripts to edit?
  • 51Why does the system report that the shop has exceeded the number of subscribers when I have not used up the package’s subscriber limit?
  • 52Common errors when running automated Chatbot scripts
  • 53PERSONAL CONSULTATION CARD (HUMAN_AGENT) SEND MESSAGE WITHIN 7 DAYS
  • 54How to buid chatbot flow
  • 55What are the steps to get Facebook Business Verification?
  • 56The guidelines for choosing a Display Name
  • 57The steps to delete the WhatsApp account

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