Finding The Microsoft Account And Resetting The Password

Solution

The account you linked with Office is the email address you used when you bought or activated Office for the first time. You can use this account to log in to, install, or manage Office software.

Check point 1: Find the Microsoft account.

When you try to log in to Microsoft, if a message is displayed indicating that your Microsoft account does not exist and asking you to enter another email address or create an account, this means that the username you entered is not the one that is linked with your Microsoft account. Check the following items for logging in successfully before you decide to register a Microsoft account:

1.1 Is there anything wrong with the information that has been entered?

• Check whether the username was misspelled.
• Check whether the email domain was misspelled (such email domains include @gmail.com, @outlook.com, and @live.com).
• Check whether you took an Xbox gamertag for your username. An Xbox gamertag can only be used for an Xbox.
• Check whether you are using your work or school account.
• Your work or school account may be very similar to Microsoft accounts and you can use them to log in to Microsoft apps, such as Outlook or Office 365. However, you cannot use them to log in to services such as https://account.microsoft.com/account/Account?destrt=services-landing&lang=en-US.

1.2 Have you forgotten your user name?

• To find out your username, visit the official Microsoft website at https://account.microsoft.com/account/Account?destrt=services-landing&lang=en-US Click Sign-in options.

  

  Select Forgot my username. Enter an alternate email address or phone number that is linked with your Microsoft account.

  

  

  Click Next. Select Text, Call, or Use email instead.

  

  Enter the code that Microsoft sends to the phone number or email address you have just entered. You will see a list of all usernames linked with your alternate email address or phone number.

  

  Use one of the usernames shown here, and then click to sign in.

• To find out your username from the Windows 10 device where you are already signed in, click the Windows icon, go to Settings > Accounts > Email & accounts, and then you'll see the username linked with your device.
• If you have an Xbox, you can use it find your account information. For details, see Finding your Microsoft email address walkthrough.
• Open an Office 2016 app, such as Word or Excel. Go to File > Account. Under Product Information, you'll see the linked username.