Freeze Bank Card | Temporary Card Block - HSBC UK

Top of main content Freeze or unfreeze your card Instantly block your card if you can't find it. If it turns up, you can unblock it and start using it straight away

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Freeze or unfreeze your card

If you can’t find your card but not sure if it’s been lost or stolen, you can place a temporary freeze on it. And unfreeze it if it turns up. (If you still can't find it, report it to us.) You can freeze your cards 24 hours a day using the app or with online banking.

Using the app

1. Log on to the HSBC UK Mobile Banking app
2. Tap on 'Cards' at the top of the screen
3. Swipe and select the debit or credit card you want to freeze
4. Tap 'Freeze card' - this will stay in place until you unfreeze it

To unfreeze your card, follow the same steps but tap 'Unfreeze card' at the end.

Watch our video for more details on freezing your card on the app.

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Using online banking

1. Log on to online banking
2. Select the account the card belongs to and then select 'Manage'
3. Choose 'Block or unblock card' from the menu
4. Find the card you wish to block or unblock and select 'Block this card' or 'Unblock this card'
5. Confirm your card choice - all card transactions are blocked until you choose to remove it

Block my card

Frequently asked questions

How long will the temporary freeze remain on my card?

The temporary freeze will remain on your card until you either unfreeze your card or report it lost or stolen.

What transactions will be affected by a temporary freeze

Freezing your card will affect:

• Most contactless and online card payments. We can’t guarantee we’ll be able to freeze all transactions and you’ll still be liable for any that do go through
• Cash machine services and withdrawals
• Digital wallet transactions and recurring automatic payments using a debit card

Freezing your card won’t affect:

• Direct Debits and standing orders
• Digital wallet transactions and recurring payments using a credit card
• Transactions on any supplementary cards

If you’d like to freeze any supplementary cards, please freeze them separately.

Will temporary freezing my card affect my Direct Debits and standing orders?

Direct Debits and standing orders won't be affected.

Can I withdraw cash while my card is temporarily frozen?

No, you can't withdraw cash if a temporary freeze is applied. If you need cash, please visit a branch with ID and speak to a member of staff.

I've found my card. What should I do?

Good news. Just go to the mobile app or online banking and you can unfreeze your card.

I think my card has been stolen. What should I do?

Log on to the HSBC UK Mobile Banking app or online banking immediately and select ‘Report lost or stolen card’. We'll immediately cancel your card and send you a new one, which will have a new card number. You can also call us.

Please take care not to accidentally freeze the new card number. This is displayed immediately after selecting 'Report lost or stolen card' on your account page.

Useful links

Lost, stolen or damaged cards

What to do if you've lost your card or it's not working.

PIN services

Forgotten your PIN, entered it incorrectly or need to change it?

Fraud and security

Report a suspected fraud or learn how to protect yourself online.

Customer support

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