[HN] Công Ty Phần Mềm Gear Inc. Tuyển Dụng Customer Support ...

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Gear Inc

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Theo dõi Nhắn tin

Gear Inc provides tailor-fit BPO solutions which seamlessly align with every clients’ needs, to form a highly-tuned engine of growth that helps our clients achieve their goals. Across multiple industries and timezones, our dedicated and passionate workforce of over 6,000 people are the backbone of how we deliver world-class business services for the world’s leading brands. We continue to invest significantly in our technology, our people and our business to best serve our clients - whenever and wherever they need. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that’s just the start! Commitment to our people is our real strength and the key to our success. For more information, please visit: - Website: https://www.gearinc.com/ - Facebook: https://www.facebook.com/GearIncGlobal/ - Instagram: @gearincglobal

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Gear Inc@Tuyển dụng

5 năm trước

[HN] Công Ty Phần Mềm Gear Inc. Tuyển Dụng Customer Support Agent Part-Time 2021

Hết hạn GIỚI THIỆU CÔNG TY Địa điểm: Hà Nội - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: - Quy mô công ty: - Website: Không có - Fanpage: Không có

Gear Inc. is a global software and outsourcing specialist with the main focus on Game Development, Quality Assurance, and Image & Content Moderation. This Silicon Valley owned company has a main base in Hanoi, Vietnam, and offices in the US, Philippines, India, and Indonesia. With outsourcing on a constant rise, and SouthEast Asia holding all the major accolades, Vietnam has been hailed as one of the strongest concentrations of quality and cost-effective software development. Gear Inc proudly tops this list with a global portfolio of clients in its subsections:

• Pure Moderation - Brand Moderation for Image, Video, Social Listening, and Customer support.

• Alley Labs - Game Developments for Mobile, Web, and Desktop.

• Testing Hero - Quality Assurance for software development with global certification, both manual and automation.

Company size: +500 employees

For more information, please visit our:

• Websites: https://www.gearinc.com/ and https://www.puremoderation.com/

• Facebook fan page: https://www.facebook.com/GearIncTeam/

Hanoi Office:

• Address: No. 125D, Minh Khai Street, Hai Ba Trung district, Hanoi, Vietnam

• Phone: + 84 24 3972 8621

Danang Office:

• Address: No. 52, Nguyen Van Linh Street, Hai Chau District, Danang, Vietnam

• Phone: +84 23 6358 8621

Gear Inc. - Where Work Is Play!

Customer Support Agent Part-Time MÔ TẢ CÔNG VIỆC

We’re seeking some Customer Support Agents (CS Agents - Part-time) to assist in providing email/chat customer support for an online learning website. Candidates available for a minimum of 20 hours per week are welcome to apply.

Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.

• Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Meet personal/team’s targets
• Keep records of issues/problem for further investigation from functional teams
• Follow communication procedures, guidelines, and policies
• Work with managers on the customer feedback

YÊU CẦU ỨNG VIÊN

The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.

• Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
• Good computer skills (familiar with MS Office & Google applications).
• Familiar with smartphone/ mobile device/mobile applications
• Excellent interpersonal skills.
• Attention to details and desire to learn
• High sense of responsibility and enthusiasm.
• Ability to work independently and in a team.
• Flexible, adaptable to new changes
• College students and freshmen are preferable

CHÍNH SÁCH ĐÃI NGỘ

• Attractive benefits (discuss in the interview)
• International, fun, and professional working environment.
• Continuous training to fully develop your potential
• An open and honest culture where people are valued, treated fairly, trusted, and empowered.
• Flexible working hours.
• Nap room for a quick rest
• Laptop/computer and other equipment is provided
• 200% pay on holidays and 300% on Tet
• For those who have outstanding performance after 6 months, we may extend the contract for full-time employment.

Working time

• Operating hours: 8:00 am - 9:00 pm, Monday through Sunday.
• Required to work 40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
• Weekend and holiday availability is preferred.

CÁCH THỨC ỨNG TUYỂN

• Ứng tuyển qua nút ỨNG TUYỂN ONLINE dưới đây.
• Hạn cuối: 23:59 ngày 3/24/2021
• Lưu ý: Do hạn chế về mặt thời gian, chúng tôi có thể sẽ chỉ phản hồi kết quả ứng tuyển qua email cho các ứng viên được chọn. Trong và sau khi ứng tuyển, vui lòng thường xuyên kiểm tra cả hòm thư Spam hoặc Promotions (Quảng cáo) để không bỏ sót bất cứ thông báo nào từ chúng tôi.

ỨNG TUYỂN ONLINE

Công Ty Phần Mềm Gear Inc.

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