How To Change Serial Number When System Board Is Replaced

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  • how to change serial number when system board is replaced

how to change serial number when system board is replaced

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Options Entire CommunityThis CategoryThis BoardKnowledge baseUsers cancel turn on suggested results Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  Start a conversation Guidelines Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts! Nominate here! Please log in to submit a nomination. Thank you Sorry, there was an error with your nomination, please try again. Required fields can't be empty, please try again. Sign in

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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Sign in / Create an account Learn more Sign in / Create an account / Learn more Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE. Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. b08wrb b08wrb 1 0 0 218,259 New member

‎07-20-2011 10:04 AM

HP Recommended

How do I change the system serial number in the bios of a D530 SSF when the system board is replaced?

Solved! Go to Solution.

25 people had the same question I have the same question 1 ACCEPTED SOLUTION Accepted Solutions Paul_Tikkanen Level 22 Paul_Tikkanen 184,786 46,052 29,691 214,876 Level 22

‎09-07-2012 11:59 AM - edited ‎09-07-2012 12:02 PM

HP Recommended

Hi:

I guess if that is all you can do with that utility, then that is all you can do.

I don't believe I stated that the utility would change or add the model number, nor did you ask that question originally.

You'll have to contact HP technical support and have an HP tech tattoo the bios with any other info you need.

Paul

View solution in original post

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  • AS1
View All (1) Was this reply helpful? Yes No 12 REPLIES 12 Paul_Tikkanen Level 22 Paul_Tikkanen 184,786 46,052 29,691 217,681 Level 22

‎07-20-2011 01:16 PM - edited ‎07-20-2011 01:39 PM

HP Recommended

Hi:

Here is the utility to do this.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=PSG_I1...

The utility does not show your PC as supported but it will work on any HP business desktop PC at least up to the 8100 Elite which came out last year.

You will need a floppy drive--internal or USB.

A USB flash drive will not work.

Paul

Was this reply helpful? Yes No mok2k12 mok2k12 2 0 0 214,880 New member

‎09-07-2012 09:14 AM

HP Recommended

Hi

I checked that, worked well but it can update only serial # not the model #.

Can you elaborate more , how I can update the model # for HP system

Thanks

Was this reply helpful? Yes No Paul_Tikkanen Level 22 Paul_Tikkanen 184,786 46,052 29,691 214,877 Level 22

‎09-07-2012 11:59 AM - edited ‎09-07-2012 12:02 PM

HP Recommended

Hi:

I guess if that is all you can do with that utility, then that is all you can do.

I don't believe I stated that the utility would change or add the model number, nor did you ask that question originally.

You'll have to contact HP technical support and have an HP tech tattoo the bios with any other info you need.

Paul

Tags (1)
  • AS1
View All (1) Was this reply helpful? Yes No mok2k12 mok2k12 2 0 0 214,870 New member

‎09-07-2012 12:07 PM

HP Recommended

Thanks Paul

Was this reply helpful? Yes No Paul_Tikkanen Level 22 Paul_Tikkanen 184,786 46,052 29,691 214,810 Level 22

‎09-10-2012 05:53 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No DanTheMan2 DanTheMan2 15 0 0 178,310 Apprentice Level 2

‎01-10-2016 10:01 AM

HP Recommended

Has the location of this utility changed? I'm having the same issue and need to update the serial number on Z400 with replacement motherboard. BIOS allows me to change the number, but the internal number (Reported by HP Advisor or auto-detect) is still not maching my serial number stickers on the machine.

Was this reply helpful? Yes No Paul_Tikkanen Level 22 Paul_Tikkanen 184,786 46,052 29,691 178,303 Level 22

‎01-10-2016 10:11 AM

HP Recommended

Hi, @DanTheMan2 :

There is a major issue with the HP business support pages missing a ton of drivers, utilities, etc.

I reported the issue two weeks ago to HP, who is aware of the matter.

Since I am not employed by nor do I represent HP, I don't know when they will restore the drivers to the support pages.

They are also supposedly getting rid of support files for any devices over 10 years old, which that utility is at least 15.

On my HP 8200 Elite CMT, there is a way to change the serial number and asset tag in the BIOS by doing this...

After entering BIOS Setup by hitting the ESC key, and then selecting the F10 option from the menu, press Ctrl+A to open additonal fields in Security>System IDs menu.

You can change/enter your PC's serial number in Asset Tag Number and Chassis Serial Number in the applicable fields.

Save changes there, and again when you exit the BIOS.

Was this reply helpful? Yes No DanTheMan2 DanTheMan2 15 0 0 178,302 Apprentice Level 2

‎01-10-2016 10:14 AM

HP Recommended

Thanks.. yes, I can do that in the BIOS and it saves it fine.. for some reason any other utility for online checks (HP Support Advisor and HP Auto Identify) still report the invalid Serial number.

1 person found this reply helpful Was this reply helpful? Yes No Paul_Tikkanen Level 22 Paul_Tikkanen 184,786 46,052 29,691 178,294 Level 22

‎01-10-2016 10:26 AM - edited ‎01-10-2016 10:27 AM

HP Recommended

You're very welcome.

I just did a search of the HP business support site's entire driver section and that utility no longer shows up.

I don't think that using that utility (if it worked on the Z400 at all) would resolve the online utility problem.

But I guess you have nothing to lose by giving it a shot.

I had bookmarked the link to the driver so that gave me the name of the utility.

Though it is gone from the HP website, I googled the name and found it on a 3rd party website.

I have zipped up and attached it below. I checked it for viruses and whatnot. Looks fine to me.

You will need to follow the instructions I posted a few years ago. You must use a USB FDD.

sp21583.zip Was this reply helpful? Yes No
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