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HSBC ditching physical mobile security key?

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29-02-2020, 04:21 PM #11 Tyresmoke
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Join Date Apr 2016 Posts218
Original Post Deleted I can access my HSBC Hong Kong business account using Touch ID on my phone but if this doesn't work I still need my mobile security key fob. Also, if I want to access My HSBC HK business account from my PC or Mac, it asks me to use (and shows me pictures of how to use) my mobile security key fob. I just hunted all around my HSBC HK 'Biz Express' app and there's no obvious link to an account code-generator; I'm curious to know if you have one?
29-02-2020, 04:36 PM #12 Sith
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When there was one app for all countries you could also install the app on two phones at it worked. Now with an app for each country it is linked only to one phone. Which is annoying when traveling and using mostly my work phone.

shri likes this.
29-02-2020, 05:12 PM #13 mrgoodkat
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Can you use the same app on one phone, for 2 different personal HK HSBC accounts? Instead of needing two security devices?
29-02-2020, 05:22 PM #14 Sith
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Original Post Deleted For HK. Strange as I remember it didnâ€™t work on two phones so deleted it from my other phone. According to their FAQ you can have only on one device. Can I have Mobile Security Key on more than one device? For security reasons, your Mobile Security Key can only be registered to one device at a time. If you'd like to change the mobile device which your Mobile Security Key is linked to, simply log on to the HSBC HK Mobile Banking App with your new mobile device and select "Mobile Security Key" from the "Settings" menu. Then select "Activate on another device" and follow the on-screen instructions. https://retailbank.hsbc.com.hk/mobile-faq/en/home/
29-02-2020, 05:26 PM #15 DimSumBond
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Originally Posted by Sith: For HK. Strange as I remember it didnâ€™t work on two phones so deleted it from my other phone. According to their FAQ you can have only on one device. Can I have Mobile Security Key on more than one device? For security reasons, your Mobile Security Key can only be registered to one device at a time. If you'd like to change the mobile device which your Mobile Security Key is linked to, simply log on to the HSBC HK Mobile Banking App with your new mobile device and select "Mobile Security Key" from the "Settings" menu. Then select "Activate on another device" and follow the on-screen instructions. https://retailbank.hsbc.com.hk/mobile-faq/en/home/ The security verification is for one device only per HSBC branch. So you could have many branches on one phone, but not many phones for one branch.
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29-02-2020, 05:28 PM #16 Sith
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Originally Posted by DimSumBond: The security verification is for one device only per HSBC branch. So you could have many branches on one phone, but not many phones for one branch. Exactly. So not sure how jrkob manage to have it working on 2 devices unless an iPad doesnâ€™t count somehow...
29-02-2020, 05:30 PM #17 DimSumBond
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Originally Posted by Tyresmoke: A good friend of mine was PM for HSBC Hong Kong's latest 'upgrade' project; he said that some of the servers at the bottom of the IT pyramid were from the 1990s and no-one dared touch them in case they fell over. I am always surprised that HSBC can even bill correctly. I know their staff struggle to resolve customer service issues all the time - I always have issues with HSBC - and it is only because of Hong Kong that the bank is still making money today. I guess all global banks are like this as they stack layer upon layer of fragmented systems onto each other each time they acquire a new business in a new market.
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29-02-2020, 05:34 PM #18 Sith
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Original Post Deleted Ah yes that explains it. I switched to mobile security key long ago.
29-02-2020, 05:50 PM #19 z754103
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physical tokens are more secure than phone based authentication. (even if they are a pain to carry around!) It's a pity banks are phrasing them out to save costs. At least give customers the option.

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01-03-2020, 11:13 PM #20 pin
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So after that, nobody else got the email?

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