Mobile Security Key - HSBC Commercial Banking

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EnglishLog onDigitalMobile Security KeyGet started with HSBC HK Business Express mobile appDownload nowEasier, faster and safer way to bank with usGet started with HSBC HK Business Express mobile appDownload now

What is Mobile Security Key?

Mobile Security Key in the HSBC HK Business Express mobile app turns your mobile phone into a security device for a straight-through logon to your company account on both Business Internet Banking and the mobile app. You can logon and approve transactions even faster by enabling biometric authentication*.

• Easier: Effortlessly log on and confirm or authorize transactions without using a physical Security Device
• Faster: Seamless access key to Business Internet Banking and HSBC HK Business Express mobile app via your designated mobile phone
• Safer: The new Mobile Security Key is developed with advanced security and protection features to give you peace of mind

Watch this video to learn more.

Note: You will still need the physical security device in some situations, such as resetting your Mobile Security PIN, so please continue to keep it in a safe place.

* Fingerprint or facial recognition is available on certain mobile device models only. For details, please click here.

Get started

Activate Mobile Security Key

By Password, identity document and selfie

1. Download and open HSBC HK Business Express mobile app
2. Enter your username, select the ‘Password, identity document and selfie’ option, then enter your password
3. Select ‘Continue’ on ‘Start using your Mobile Security Key’ page or go to ‘More’ > ‘Settings’ > ‘Security’ > ‘Activate Mobile Security Key’ > ‘Continue’
4. Enter your identification details registered with the bank
5. Enter your personal information
6. Select ‘Continue’ and proceed to verify your identity with your HKID / Passport / PRC Resident ID Card
7. Take a photo of your original HKID / Passport / PRC Resident ID Card against a plain background with good lighting
8. Take a selfie video against a plain background with good lighting
9. Create a 6-digit PIN for mobile log on and complete verification to activate Mobile Security Key

By Password and security device

1. Download and open HSBC HK Business Express mobile app
2. Enter your username, select the ‘Password and security device’ option, then enter your password and security code
3. Select ‘Continue’ on ‘Start using your Mobile Security Key’ page or go to ‘More’ > ‘Settings’ > ‘Security’ > ‘Activate Mobile Security Key’ > ‘Continue’
4. On the security device, press and hold the green button for 2 seconds, enter your PIN then press yellow button once, enter your 8-digital verification code and press yellow button again
5. Enter the 6-digit security code displayed on the security device into ‘enter security code’ to continue
6. Create a 6-digit PIN for mobile log on and complete verification to activate Mobile Security Key

Watch this video to learn more.

Transfer Mobile Security Key from my old mobile device to new mobile device

1. Download and open HSBC HK Business Express mobile app
2. Go to the logon screen and enter your username
3. Select the ‘Activate this device with existing Mobile Security Key’
4. Enter your password
5. Follow the instructions to allow push notification on your old device 
6. Enter SMS verification code to complete the verification.

By password and verification code sent by SMS and email

1. Download and open HSBC HK Business Express mobile app
2. Enter your username, select the ‘Password and verification code sent by SMS and email’ option, then enter your password, SMS and email verification code to verify
3. Select ‘Continue’ on ‘Start using your Mobile Security Key’ page or go to ‘More’ > ‘Settings’ > ‘Security’ > ‘Activate Mobile Security Key’ > ‘Continue’
4. Choose the profile for Mobile Security Key activation
5. Follow the instructions shown to verify your mobile number and email address
6. Create a 6-digit PIN for mobile log on and complete verification to activate Mobile Security Key

Watch this video to learn more.

Activate Biometric Authentications

Face ID/Touch ID

1. Enter your Mobile Security Key PIN to log on mobile app
2. Go to ‘More’ > ‘Settings’ > ‘Security’
3. Select ‘Activate Face ID’ or ‘Activate Touch ID’ depending on your mobile device model
4. Select ‘Enable Face ID’ then look at your device. Or touch the Home button to enable Touch ID
5. Face ID/Touch ID is enabled. You will receive a confirmation email upon successful activation

Fingerprint

1. Enter your Mobile Security Key PIN to log on mobile app
2. Go to ‘More’ > ‘Settings’ > ‘Security’ > ‘Activate Fingerprint ID’
3. Select ‘Enable Fingerprint ID’ then touch the sensor to enable Android™ Fingerprint ID
4. Fingerprint ID is enabled. You will receive a confirmation email upon successful activation

Note: Fingerprint or facial recognition is available on certain mobile device models only. For details, please click here.

Frequently asked questions

How can I access multiple company profiles with one username and Mobile Security Key?

When you have multiple company profiles and Business Internet Banking (BIB) usernames, you can choose to access multiple profiles with one username. You'll need to activate Mobile Security Key for your chosen username. To learn how to activate Mobile Security Key, please see our Mobile Security Key user guide.

After you've activated Mobile Security Key for your chosen username, you can add company profiles to that username so to access multiple profiles at the same time. To learn how to add profiles, please see our user guide on adding profiles.

You'll be able to access all profiles added to your chosen username after 8 a.m. on the next day by logging on to BIB with Mobile Security Key. Once you have added a company profile to your chosen username, you will no longer be able to access it with its original username.

I have previously enabled biometric authentication in the HSBC HK Business Express mobile app. Can I continue to log on using fingerprint or facial recognition?

Yes, biometric authentication is now tied in with the Mobile Security Key. Simply confirm your Face ID/Touch ID/Fingerprint ID after activating Mobile Security Key. It not only allows you to use fingerprint or facial recognition to log on to the HSBC HK Business Express mobile app, but also simplifying access to a wider range of Business Internet Banking services.

What should I do if my mobile device with the Mobile Security Key activated is lost or broken?

You can log on to the HSBC HK Business Express mobile app using another device, go to ‘Settings’ > ‘Security’ > ‘Deactivate other devices’, and then deactivate the Mobile Security Key of the lost or broken mobile device.

Otherwise, please contact us at (852) 2748 8288 for assistance.

I have previously activated the Mobile Security Key on my mobile device, which is now jailbroken or rooted. Why can't I access the HSBC HK Business Express mobile app anymore and what should I do?

Since your mobile device is now jailbroken or rooted, it may be less secure and is at higher risk for fraudulent transactions. To protect your account security, you are no longer allowed to use the HSBC Business HK Express mobile app on this device.

To continue using our mobile banking services, please remove the Mobile Security Key from the jailbroken/rooted device and reactivate the Mobile Security Key on another non-jailbroken/rooted device. Please contact us at (852) 2748 8288 for further assistance.

Can I receive notifications for Business Internet Banking logon requests when I am outside Hong Kong?

You can receive notifications for Business Internet Banking logon requests in most countries and regions, except when you use Android mobile devices in mainland China. Please contact us at (852) 2748 8288 for further assistance.

If my fingerprint or face is not recognised in the HSBC HK Business Express mobile app, can I still log on to my account using my Mobile Security Key PIN?

Yes. Your Mobile Security Key PIN is always supported, allowing you to switch between using Touch ID/Face ID/Fingerprint ID and your Mobile Security Key PIN.

If I have a new mobile device, how can I activate Mobile Security Key on my new device?

Log on HSBC HK Business Express mobile app with your new device, you will need to input your username, password, an identity document and a selfie or an SMS and email verification code or a security code during your first logon. Once you have logged on, you will be able to activate your Mobile Security Key. There is a simpler way to activate if you have already activated your Mobile Security Key on another device, please refer to Switching Mobile Security Key to new device guide (PDF, 568KB) for details.

Download the app now

Simply scan the QR code below to download HSBC HK Business Express mobile app. Alternatively, find it by searching “HSBC HK Business Express" on the App Store or Google Play, or searching "香港汇丰BusinessExpress" on the Baidu App store.

App Store or Google Play

Scan QR or click to download

Baidu App Store

Scan QR or click to download

APK file - for Android users only

(If unable to download from Google Play)

Scan QR or click to download

If you are a Huawei mobile user, click the guide below for download and setup instructions: HSBC HK Business Express Mobile app Huawei Mobile User Guide

Notes:

The HSBC HK Business Express App (the ‘App’) is provided by The Hongkong and Shanghai Banking Corporation Limited (‘HSBC’) and is intended for use by HSBC commercial banking customers in Hong Kong. The App is not intended for download or use by any person in any jurisdiction where such download or use would be contrary to any law or regulation of such jurisdiction, or where HSBC is not licensed or authorized to provide the App and/or any of the related services.

HSBC does not make it an obligation on you to download and/or use any Quick Response Code Reader ("QR Code Reader"). The download and/or use of a QR Code Reader is at your entire discretion and sole risk. The Bank is not responsible for any loss or damage or any other consequences suffered or incurred by you resulting from your download and/or use of the QR Code Reader.

We do not charge for the App. However, your mobile network operator may charge you to access the App and these charges may vary if you access the App when abroad. You are responsible for these charges.

Apple, the Apple logo, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries. App Store is a service mark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

Got more questions? Find out more about the app and Mobile Security Key here (PDF, 1.18MB)

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