Resolve each HSRP grievance within three days, Delhi transport minister directs officials
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Delhi transport minister Kailash Gahlot. (File photo) NEW DELHI: In the wake of many public grievances with regards to the affixing of high-security registration plate (HSRP) and colour coded fuel stickers in vehicles, Delhi transport minister Kailash Gahlot on Wednesday directed the officials to streamline the overall grievance mechanism to make the process more smooth and directed SIAM to scale up and strengthen their home fitment facility.For streamlining the overall grievance mechanism, the minister recommended that each grievance must be assigned a unique reference number and its receipt should be acknowledged within the next 24 hours. “It should also be ensured that the grievance should be resolved within the next 3-4 working days,” Gahlot directed. The minister also observed that increased presence of OEMs and dealers must be ensured in areas where the sufficient number of dealers are not available.The directions were issued in a review meeting attended by senior officers from transport department, IT department, all zonal motor licensing officers and other stakeholders such as Society of Indian Automobile Manufacturers (SIAM), HSRP manufacturers and the Federation of Automobile Dealers Associations (FADA) and major Original Equipment Manufacturers (OEMs) and suppliers of HSRP in the capital.SIAM sought time to streamline and strengthen the overall process of booking and delivery of HSRP and colour coded stickers and agreed to resolve all issues before the next meeting scheduled which is for December 30.SIAM has also been directed to scale up and strengthen their Home fitment facility so that public does not have to step out to get their HSRP affixed, considering the ongoing pandemic. In response to the increasing queries on vehicles registered in other states, SIAM and transport department have been advised to come up with a solution as soon as possible to ensure that the people of Delhi are not inconvenienced. The Supreme Court has instructed all the states to ensure the affixation of HSRP and colour coded stickers on vehicles for increased security and easy identification of fuel types. Subsequently, the ministry of road transport and highways in December 2018, notified the manner of display of registration marks on the motor vehicles under the Central Motor Vehicles Rule (CMVR), 1989.The unique high-security registration plate should be linked electronically to the vehicle after its affixture on the vehicle on registration. The background for colour-coded stickers for diesel vehicles is orange, light blue for petrol and CNG vehicles and grey for all other vehicles. Further, it notified that the vehicles complying with BS-VI norms to have a green stripe at the top of registration plate/ colour coded sticker.The website for the booking of HSRP and colour coded sticker was revamped in November 2020. Now a user can apply through a single window for both the HSRP and colour coded sticker by logging into https://www.siam.in/ or https://www.bookmyhsrp.com/. For any grievance or queries, a user can call on 1800 1200 201 or write to [email protected], [email protected] and [email protected] (for home delivery related issues).Get the latest lifestyle updates on Times of India, along with EID Wishes, Messages and quotes !
About the Author
Alok K N Mishra
Alok K N Mishra is a New Delhi-based journalist with the Times of India. He is an ardent follower of politics and is fascinated about making politics work better for the middle-class and the poor. He loves to discuss and predict national political behavior. Before shifting to Delhi, he covered political instability, governance, and misgovernance besides Maoists insurgency in Jharkhand for almost half a decade. He has been with the Times of India since 2010 when he started out as a municipal reporter in Patna. He tweets from the handle @AlokKNMishraRead More
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Delhi transport minister Kailash Gahlot. (File photo) NEW DELHI: In the wake of many public grievances with regards to the affixing of high-security registration plate (HSRP) and colour coded fuel stickers in vehicles, Delhi transport minister Kailash Gahlot on Wednesday directed the officials to streamline the overall grievance mechanism to make the process more smooth and directed SIAM to scale up and strengthen their home fitment facility.For streamlining the overall grievance mechanism, the minister recommended that each grievance must be assigned a unique reference number and its receipt should be acknowledged within the next 24 hours. “It should also be ensured that the grievance should be resolved within the next 3-4 working days,” Gahlot directed. The minister also observed that increased presence of OEMs and dealers must be ensured in areas where the sufficient number of dealers are not available.The directions were issued in a review meeting attended by senior officers from transport department, IT department, all zonal motor licensing officers and other stakeholders such as Society of Indian Automobile Manufacturers (SIAM), HSRP manufacturers and the Federation of Automobile Dealers Associations (FADA) and major Original Equipment Manufacturers (OEMs) and suppliers of HSRP in the capital.SIAM sought time to streamline and strengthen the overall process of booking and delivery of HSRP and colour coded stickers and agreed to resolve all issues before the next meeting scheduled which is for December 30.SIAM has also been directed to scale up and strengthen their Home fitment facility so that public does not have to step out to get their HSRP affixed, considering the ongoing pandemic. In response to the increasing queries on vehicles registered in other states, SIAM and transport department have been advised to come up with a solution as soon as possible to ensure that the people of Delhi are not inconvenienced. The Supreme Court has instructed all the states to ensure the affixation of HSRP and colour coded stickers on vehicles for increased security and easy identification of fuel types. Subsequently, the ministry of road transport and highways in December 2018, notified the manner of display of registration marks on the motor vehicles under the Central Motor Vehicles Rule (CMVR), 1989.The unique high-security registration plate should be linked electronically to the vehicle after its affixture on the vehicle on registration. The background for colour-coded stickers for diesel vehicles is orange, light blue for petrol and CNG vehicles and grey for all other vehicles. Further, it notified that the vehicles complying with BS-VI norms to have a green stripe at the top of registration plate/ colour coded sticker.The website for the booking of HSRP and colour coded sticker was revamped in November 2020. Now a user can apply through a single window for both the HSRP and colour coded sticker by logging into https://www.siam.in/ or https://www.bookmyhsrp.com/. For any grievance or queries, a user can call on 1800 1200 201 or write to [email protected], [email protected] and [email protected] (for home delivery related issues).Get the latest lifestyle updates on Times of India, along with EID Wishes, Messages and quotes !
