Why We Love To Hate HR…and What HR Can Do About It

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SKIP TO CONTENTHarvard Business Review LogoHuman resource managementWhy We Love to Hate HR…and What HR Can Do About It

Five smart moves that will help. by Peter Cappelli

From the Magazine (July–August 2015)ARTWORK: Do Ho Suh, Floor, 1997–2000, PVC figures, glass plates, phenolic sheets, polyurethane resin; modules 100 x 100 x 8 cm Installation view at Lehmann Maupin Gallery, New York   

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Recent complaints about the HR function have touched a nerve in a large, sympathetic audience, particularly in the United States. The most vocal critics say that HR managers focus too much on “administrivia” and lack vision and strategic insight.

Read more on Human resource management or related topic Organizational changeA version of this article appeared in the July–August 2015 issue of Harvard Business Review.Peter Cappelli is the George W. Taylor Professor of Management at the Wharton School and the director of its Center for Human Resources. He is the coauthor of In Praise of the Office: The Limits to Hybrid and Remote Work (Wharton School Press, 2025).
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Read more on Human resource management or related topic Organizational change

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