"D7361-1253" Error When You Run Netflix In Microsoft Edge

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Learn how to work around an error that might prevent you from viewing Netflix videos in Microsoft Edge.

Symptoms

When you play a Netflix video in Microsoft Edge, you may encounter a "D7361-1253" error. This issue occurs when you drag the browser tab that's playing Netflix from one display to another display. Specifically, this behavior occurs if the two displays have different video cards installed.

If you're running an earlier version of Microsoft Edge (before version 89.0.715.0), this issue occurs because of a digital rights management (DRM) decoding bug in the browser. Upgrade to the latest version of Microsoft Edge and then see the "Workaround" section.

Workaround

If you're running Microsoft Edge version 89.0.715.0 or later, after you drag the browser tab to the second display, you can work around this issue by closing and reopening the tab on that display.

Tip: If your On startup setting in Microsoft Edge is not set to Continue where you left off, you'll have to copy the URL from the tab that was playing Netflix, close and reopen the tab, and then paste the URL into the address bar of the reopened tab.

Note: We are currently investigating a permanent solution for this issue.

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