How To Perform A System Refresh Comcast X1 DVR - 's

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Authored by: Support.com Tech Pro Team

1. Introduction

Able to be used every 24 hours, X1 Systrem Refresh is a multi-check, self-help tool that can fix most common account and TV Box issues. Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for about 10 minutes. However, the tool will not delete any preferences, settings or recordings.

If there is an Xfinity TV outage in your area, System Refresh will be unavailable until the outage is resolved. If the outage hasn't impacted your TV service, you can try to resolve your issue by restarting your TV Box.

Tools You'll Need:

• A paperclip
• iPhone charging cable
• Access to a computer with iTunes installed
• Any other non-consumable tools needed
• Comment out tools section if no tools are necessary

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Supplies You'll Need:

• Zip ties
• Any other consumable supplies
• Comment out supplies section if no supplies are necessary

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Before You Begin:

• You must have access to a computer with iTunes installed.
• You must have that thing for the other thing so you can do the thing.

You must have this thing before you whatever.

• Title of GP User Should Do First
• Title of GP User Should Do First
• Each individual prereq should have its own box like this. Not all will contain multiple links.
• Comment out prerequisites section if no prereqs are necessary

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2. Perform an Xfinity System Refresh

1. Press the A button on your remote control.

1. Select the System Refresh tile, and press OK on your remote.

1. Select Refresh Now, and press OK on your remote.

1. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.

1. The X1 Welcome screen will appear after the TV Box restarts.

1. Once the System Refresh has been completed, your TV Box will return to live TV.

1. The System Refresh feature can only be used once within a 24-hour period.

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