Xfinity Cable Box Not Working: [Solved] Easy Fix

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Having used the Xfinity cable box for some time, I’ve noticed the Box struggles to hold on to the signal.

This simply won’t do when I’m trying to relax on my couch and watch my favorite TV shows.

I’ve spent hours looking through online guides to troubleshoot this problem. Most of the time, a simple restart gets the signal back.

In this article, you will find a detailed guide on how to fix your Xfinity Cable Box. You will understand the first steps you need to take in this scenario.

If your Xfinity Cable Box isn’t working, restart the Comcast cable box. If this doesn’t get the Xfinity cable box to work, proceed to factory reset it.

I’ve also talked about using the Xfinity My Account App to reset your cable box, using the restore default option, and calling Comcast Tech Support.

Comcast Cable Box No Power Light: How to Troubleshoot

If your Comcast Cable Box’s Power Light isn’t glowing, try unplugging and plugging the power cable back in. If this doesn’t work you might have to reset your Comcast Digital Adapter. I’ve written a dedicated section detailing how to reset your Comcast Digital Adapter below.

Resetting vs Restarting Xfinity Cable Box

You can go about fixing your Xfinity Cable Box in two ways: resetting or restarting. Restarting is a simple way to fix most errors.

With the Xfinity Cable Box, restarting will end up refreshing your system while maintaining all your previously stored data.

If restarting doesn’t work, then you can go for resetting your Xfinity Cable Box.

Using a factory reset erases all the previous data and brings the device back to its initial setting.

Use this method if you don’t mind losing saved data such as recorded programs.

Restart your Xfinity Cable TV Box

You have three methods to restart your Xfinity Cable box. I will walk you through each of them step by step.

Use The Power Button on Your Comcast Cable Box

This is the first go-to step to get your signal back. All you have to do is switch off the streaming device.

If your Xfinity Remote does not turn off your TV Box, follow these easy steps to get it done:

• Locate the Power button on your Xfinity Cable Box
• Hold the button for about 10 seconds
• The device will then automatically restart

Unplugging the Xfinity Cable Box

By unplugging your cable box from the outlet, you can restart your device. Follow these steps to get the signal back on the cable box:

• Switch off your Xfinity Cable Box.
• Unplug the device from the outlet
• Wait for 10 seconds and then plug it back to the outlet
• Press the Power button
• Your device will then automatically restart

Using the Help Menu on Xfinity Cable Box

If you own an Xfinity remote, you can use this method to restart the cable box.

• Locate the A button on your Xfinity remote control. Press it to access the Help Menu
• Select the Restart option, then press OK
• You will get a confirmation message at this point. Press OK and select Restart again
• Your device restart will then be completed in a few minutes

Factory Reset Your Xfinity Cable Box

Factory resetting the Xfinity Cable box will lead to loss of data. It is better to proceed with this option after you have tried all the restarting methods.

Using the Xfinity My Account App

Xfinity’s “My Account” application is available on both iOS and Android. By downloading it onto your smartphone, you can easily perform a factory reset.

Follow these steps to do a factory reset using the app:

• Open the Xfinity My Account App installed on your smart device
• Under the Overview Menu, you will find the TV option
• Select the device you need to troubleshoot
• Select Troubleshoot and then tap on Continue
• Now, select System Refresh to reset Xfinity Cable Box

Using the Restore Default option

If you want to perform a factory reset without using the app, you can do so with the help of the remote.

Follow these steps to get it done:

• Hold the power button of your cable box. Ensure the device is turned on, which can be confirmed by blinking green lights
• Now open the User Settings by pressing on the Power and Menu buttons together on your remote.
• Press the Up and Down arrow together to find the Restore Defaults option
• Click on the Right button and then press OK to start the resetting process

Call Comcast Tech Support

If you are still unable to make your Xfinity Cable Box get a signal, you will need expert help. Call the Customer Care number from your phone.

Call 1-800-Comcast or 1-800-266-2278 during work hours and tell the technician about the problem you’re facing along with your customer account number.

The technician will then do a signal reset from their own computer. This will refresh your device. This process can take several minutes.

Did It Fix Your Xfinity Cable Box?

I have gone through all the methods you can take to get the signal back on the Xfinity Cable TV Box, including restarting and resetting your Xfinity Cable Box.

Maybe your Xfinity Cable Box is working fine, but your Xfinity Remote is Not Working. If that’s the case, try Resetting your Xfinity Remote.

It is better to go with the reset option only after trying all the restart methods because it causes you to lose previously stored data.

If none of the reset or restart methods work, it is better to call the Customer Care number and get help from the technician to solve your problem.

If you’re tired of troubleshooting and you just want to see what else is out there, remember to go through Xfinity Early Termination procedure to avoid cancellation fees.

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Frequently Asked Questions

Why is my cable box not getting a signal?

Your cable box may be unable to get a signal due to bad weather or hardware issues.

You’ll encounter this problem when there is a downpour or disruptive winds.

You can easily get the signal back by switching the device off for a few minutes or doing a quick restart.

What input should TV be on for cable?

The most common input cable for TV is HDMI. Take your TV’s remote and press the Input button, then select the HDMI version like HDMI 1, HDMI 2, or HDMI 3.

Can a smart TV work without a cable box?

You can watch TV without connecting it to a cable box. With the Wi-Fi-connected TV, you can download popular streaming apps and pay the subscription fee to access their services.