How To Reset Xfinity Cable Box - Important 3 Step Fix Guide 2022

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  • Last Updated: December 23, 2021

For more on how to reset the Xfinity cable box, read on to find out in our guide. Xfinity which is a subsidiary of Comcast has been consistent and reliable that it has become a sure service if you want to experience quality service without hitches.

With just a single package, you can have your TV, phone, and internet service all intertwined together. Despite their awesome service, that does not mean you cannot have a bad experience.

One of such is the problem with the cable box. However, you can easily reset it and all the problems will be resolved.

Reasons your cable box may encounter an issue

Certain factors can affect your cable box from functioning effectively. If you’re experiencing these, then it’s time to format your Xfinity cable box.

First, you’ll notice that it will suddenly stop processing commands unlike before. But it’s important to confirm if you’re experiencing terrible weather conditions around where you reside.

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This can result in an error. Loose cables are another factor to consider including overheating of the box.

When all these have been properly checked, you can restart the device by detaching it from the power source. Be patient for some seconds before reconnecting it back. This will refresh the system and all preferences saved will be intact.

Guide on resetting your Xfinity

The reset button on your Xfinity cable box is used to reset your device to return to the default state. It can be referred to as restoring it to factory settings.

This procedure will remove anything installed or saved inside the device. Because you’ll end up losing all your data, meaning it’s important to try other methods before deciding to reset.

You can reset your Xfinity cable box through the following methods below;

1. Use your account via the Xfinity app

This is one of the easiest methods to get reset your box;

  1. Download the Xfinity app and launch it
  2. Navigate to the bottom menu and search for TV options
  3. Choose the device you want to reset
  4. After the troubleshooting prompt, tap on continue.
  5. The screen will refresh, then click the System Refresh option.
  6. Be patient when waiting for the app to complete the task.

2. Restoring to the default setting

For those that do not have the app, it can also be done directly;

  1. Turn on the device and ensure the green light is blinking.
  2. Press the power and menu button Simultaneously
  3. You’ll see the User Settings menu on your screen
  4. With the help of the up and down arrows, select restore the default.
  5. Tap on the right button then clicks OK.
  6. Be patient until the factory reset is over.
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3. Locate the reset button behind the box

  1. If you check at the back of your box, you’ll find the reset button.
  2. With the help of a pointed object such as a pin or toothpick, push the button and hold it for a few seconds.
  3. This will return the device to the default settings.
  4. If you initially changed your password, it will be lost. Hence, you need to use the original password of the device.

In Conclusion

Tech simplification has made it easy to troubleshoot your device yourself in the comfort o your home. The instructions outlined in this article are tested and trusted. It will help you bring your Xfinity cable box back to normal.

However, before you reset your Xfinity cable box, it’s advisable to first try rebooting to see if that will solve your problem.

This is because resetting wipes out the entire data. If none of the listed methods worked for you, it’s time to engage the services of a technician.

See also Xfinity Xr11 Remote Not Working Troubleshoot

You can reach out to them by calling the customer care number which can be seen on their website. Narrate the issue you’re currently facing, then they’ll recommend what you can do to get the issue fixed.

Carefully follow their instructions and be patient for a few minutes until everything has been completed.

Frequently Asked Questions

How can I reboot my cable box?

To reboot, you need to remove the cable box from the power connected through the back or from the power outlet. Wai for about 30 seconds, before reconnecting everything back to its original position. Then allow the booting process to start.

What could be the reason why my Xfinity cable box is not working?

To get this sorted out, check that all the cable boxes are properly tightened to the wall of your device. Confirm if your TV Box and Tv can be turned on properly.

Inspect the batteries and check if all inputs are in their correct input. If you’ve carefully tried any of these and still cannot find a solution to the problem, you can contact customer service and make an official complaint about the issue you’re currently facing. They’ll suggest what next to do.

What is the duration before the Xfinity box completely resets?

The standard duration before it will be completely ready is 15 minutes. However, sometimes it might go beyond 15 minutes before it will be available again.

My Xfinity cable box is blinking a blue color?

The blue color that is flashing is an indication that your Xfinity router is in a pairing mode. At that point, the router is seeking a secured connection to pair to a wireless device.

Soon, it will change to white light. This implies a protected link between the existing gateway and another device.

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