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Tips

Cannot Edit Range or A COM exception has occurred

If you receive the message "Cannot Edit Range" when trying to use the EndNote tools in Word, it is likely due to the installation of the Mendeley plug-in in Word. To fix the problem, follow the instructions available here.

Recover a lost or damaged library

EndNote 21 can recover your library from the EndNote Cloud and get you back where you belong. Refer here for information.

  • << Previous: Migrate from Mendeley/RefWorks to EndNote
  • Last Updated: Jan 12, 2026 2:20 PM
  • URL: https://libguides.library.cityu.edu.hk/endnote
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