Activate ESIM On Supported Smartphones & Smartwatches - Vi

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what is an eSIM?

An eSIM stands for “Embedded Subscriber Identity Module” that is embedded inside your device. It is a digital SIM that allows you to use a Vi number without using a physical SIM.

 

Benefits of eSIM

1. Use eSIM on your eligible device and balance your work and personal lives better! Get instant activation and switch between your Vi numbers seamlessly.
2. No hassle of handling a physical sim, inserting it in the physical sim slot and worrying about the wear and tear of the physical sim.
3. eSIM is downloadable and is eco-friendly generating less carbon footprint
4.  Connect your smart watch with a Vi Postpaid connection and use it independent of the phone
5. eSIM offers improved protection for your mobile number. Also, unlike physical SIM cards, it cannot get misplaced or stolen
6.  eSIM now allows you to store multiple operator profiles on a device simultaneously, and switch between them remotely, though only one can be used at a time in Android.(For Apple 13 onwards, 2 eSIMs can be used simultaneously)

who is eligible for eSIM?

User should have an eSIM supported handset (For list of devices supported refer FAQs).

Vi Postpaid customers from Andhra Pradesh, Delhi, Gujarat, Haryana, Karnataka, Kerala, Kolkata, Maharashtra and Goa, Madhya Pradesh, Mumbai, Punjab, Rajasthan, Tamil Nadu, Bihar & Jharkhand, UP (East), UP(West) and Rest of Bengal.

Vi Prepaid customers from Andhra Pradesh, Mumbai, Gujarat, Maharashtra, Punjab, Kerala, Delhi, Madhya Pradesh, Chhattisgarh, Chennai, Tamilnadu, Haryana, Karnataka, UPW, Bihar & Jharkhand, Rest of Bengal, Rajasthan and Kolkata.

Any device that supports an eSIM is eligible for a Vi eSIM

how can you activate eSIM?

 

Once you have initiated the process of converting your physical SIM to an eSIM, please ensure that you complete all the steps.

1. Apart from having an eSIM compatible device, it is mandatory to have your email ID updated in your account as we’ll be sharing information regarding your eSIM profile
2. Do not click on the ‘delete’ option in the eSIM settings as it will remove the eSIM from your phone and you won’t be able to make calls, access mobile data, etc.
3. Upon eSIM request completion, Incoming and Outgoing SMS services (including OTPs) will be barred for 24 hours after eSIM activation as per Government regulations. iMessage and Face Time will be barred for iOS handsets for 24 hours after eSIM activation. 
4. After switching from a physical SIM to an eSIM, activate your new eSIM profile, remove the physical SIM and restart your device.
5. Do not share QR Code with anyone, it may lead to unauthorized access to your mobile number.
6. If your eSIM-activated device is lost, please visit your nearest Vi Store for assistance.
7. In case you wish to get a new Vi eSIM connection, please visit your nearest Vi Store

Note: The eSIM should be configured in the device within the next 4 hours post initiating request. In absence of eSIM profile configuration, request will be auto cancelled. During this period, physical SIM will continue to work.

01 Step 1:

To start the process, SMS eSIM< space >registered email id to199

If your email id is valid, you will receive an confirmation SMS. You would need to reply with "ESIMY" to confirm the eSIM change request within 15 mins of receiving the message.

If your email id is Invalid, you will receive a SMS from 199, asking you to re-initiate the process with the correct email id, and will also guide you on how to update the email id

For detailed activation steps, watch youtube video by clicking https://youtu.be/rE5GN_Pa0Tc

02 Step 2:

Post your confirmation SMS, you will receive another SMS from 199 with details regarding an auto-generated call that you will receive within 30 minutes asking for your consent.

After providing your consent on the call, you will receive a final SMS regarding the QR Code which you would have received on your registered email id

This is a unique QR code applicable for one time use on a single device only and is valid for 7 days.

Important info : In case you haven't received the QR Code, please check spam/junk folder or search for sender id "esim@vodafoneidea.com".

03 03 Step 3 Select your device Pixel Pixel Motorola Samsung Apple Vivo

How to access the QR code

Please make sure you are connected to a stable WiFi / Hotspot / Mobile Data.

Click on "Settings" > Select "Network & Internet" > Click on "Mobile Network" > Click on "Download a SIM instead" > Click on "Next"

Scan QR code received on mail.

Your eSIM will be activated within 30 minutes after successfully scanning the QR code

Please note: Upgrade from physical Vi SIM to eSIM is free of cost.

If you encounter any difficulty scanning the QR code, chat with our eSIM experts by clicking https://wa.me/message/3EQEPQDMYVKTA1. Our experts are available all 7 days of the week from 7:00 am to 12:00 am (IST) midnight. Alternatively, you can email us at customercare@vodafoneidea.com

How to access the QR code

Please make sure you are connected to a stable WiFi / Hotspot / Mobile Data.

Click on "Settings" > Select "Network & Internet" > Click on “Next” (Download your SIM)

Scan QR code received on mail.

Your eSIM will be activated within 30 minutes after successfully scanning the QR code

Please note: Upgrade from physical Vi SIM to eSIM is free of cost.

If you encounter any difficulty scanning the QR code, chat with our eSIM experts by clicking https://wa.me/message/3EQEPQDMYVKTA1. Our experts are available all 7 days of the week from 7:00 am to 12:00 am (IST) midnight. Alternatively, you can email us at customercare@vodafoneidea.com

How to access the QR code

Please make sure you are connected to a stable WiFi / Hotspot / Mobile Data.

Go to "Settings" > Select "Connections" >Click on "SIM Card Manager" > Click on "Add Mobile Plan" > Click on "Add Using QR Code”

Scan QR code received on email.

Your eSIM will be activated within 30 minutes after successfully scanning the QR code

Please note: Upgrade from physical Vi SIM to eSIM is free of cost.

If you encounter any difficulty scanning the QR code, chat with our eSIM experts by clicking https://wa.me/message/3EQEPQDMYVKTA1. Our experts are available all 7 days of the week from 7:00 am to 12:00 am (IST) midnight. Alternatively, you can email us at customercare@vodafoneidea.com

How to access the QR code

Please make sure you are connected to a stable WiFi / Hotspot / Mobile Data.

Go to "Settings" > Select "Mobile Data" > Click on "Add Data Plan"

Scan QR code received on mail.

Your eSIM will be activated within 30 minutes after successfully scanning the QR code

Please note: Upgrade from physical Vi SIM to eSIM is free of cost.

If you encounter any difficulty scanning the QR code, chat with our eSIM experts by clicking https://wa.me/message/3EQEPQDMYVKTA1. Our experts are available all 7 days of the week from 7:00 am to 12:00 am (IST) midnight. Alternatively, you can email us at customercare@vodafoneidea.com

How to access the QR code menu

Please make sure that the phone is connected to Wi-Fi or mobile data.

Go to "Settings" > Select "Network & Internet" > Click on "SIM card & mobile network" > Click on "Add" in front of the eSIM option.

Now Scan QR code received on mail.

Follow the prompts on the phone.

eSIM Help & Support

FAQ's

what is eSIM?

An eSIM stands for “Embedded Subscriber Identity Module” that is embedded inside your device. It is a digital SIM that allows you to use a Vi number without using a physical SIM. The Vi SIM profile will get automatically downloaded/installed on the eSIM upon completion of requisite processes.

what does it mean when a device has a dual SIM with an eSIM?

Currently all devices that have a dual SIM with eSIM support, have one physical SIM slot and an eSIM.

who are eligible to get eSIM?

Vi mobile postpaid customers from Andhra Pradesh, Delhi, Gujarat, Haryana, Karnataka, Kerala, Kolkata, Maharashtra and Goa, Madhya Pradesh, Mumbai, Punjab, Rajasthan, Tamil Nadu, Bihar & Jharkhand, UP (East), UP(West) and Rest of Bengal. 

OR

Vi mobile prepaid customers from Andhra Pradesh, Mumbai, Gujarat, Maharashtra, Punjab, Kerala, Delhi, Madhya Pradesh, Chhattisgarh, Chennai, Tamilnadu, Haryana, Karnataka, UPW, Bihar & Jharkhand, Rest of Benga, Rajasthan and Kolkata.

will the customer be required to take any specific plan for eSIM?

No, customer will continue on his/her existing Vi  tariff plan.

what are the benefits if I move to eSIM?

You can use dual SIM on your eSIM enabled phone with one physical sim and one eSIM. Since your eSIM enabled phone is already embedded with an eSIM, you will no longer need to obtain a physical SIM to physically insert or remove the SIM in case of any changes such as when taking a new Vi number, changing your existing Vi  number from 1 telecom circle to another or in case of lost/stolen device.

which are the eligible devices on eSIM?

The following devices support eSIM:

• Apple : Iphone15, Iphone14, IphoneXr, Iphone11Pro, Iphone14Pro, Iphone11ProMax, Iphone15Pro, Iphone12, IphoneXsMax, Iphone12Mini, Iphone14Plus, Iphone12Pro, Iphone14ProMax, Iphone12ProMax, Iphone15Plus, Iphone13, Iphone15ProMax, Iphone13Mini, IphoneXs, Iphone13Pro, Iphone11, Iphone13ProMax, Apple iPhone 16 Pro, Apple iPhone 16 Pro Max, Apple iPhone 16 & Apple iPhone 16 Plus.
• Motorola: Razr5G, MotoE40, X40, Razr2019, Razr2022, Edge40Neo & RazrPlus2023.
• Samsung: GalaxyS23, GalaxyZFlip5G, GalaxyZFlip, GalaxyFoldable5G, GalaxyZFold4-5G, GalaxyNote20, GalaxyS23Ultra, GalaxyNote20-5G, GalaxyZFlip4, GalaxyNote20Ultra, GalaxyZFold3-5G, GalaxyNote20Ultra5G, GalaxyS22Ultra5G, GalaxyS21, GalaxyS23Plus, GalaxyS21-5G, GalaxyZFilp5, GalaxyS21-5GOlympicGamesEdition, GalaxyZFlip3-5G, GalaxyS21Plus5G, GalaxyZFlip5, GalaxyS21Ultra5G, GalaxyZFold2-5G, GalaxyS22, GalaxyZFold4, GalaxyS22Plus, GalaxyFoldable, GalaxyS22Ultra, Galaxy S24, Galaxy S24 Plus, Galaxy S24 Ultra, Galaxy A55 5G & GalaxyS23Fe.
• Google: Pixel7, Pixel5A5G, Pixel8Pro, Pixel3a, Pixel6A, Pixel3AXl, Pixel7Pro, Pixel3Xl, Pixel3, Pixel4, Pixel6, Pixel4A, Pixel6Pro, Pixel4A5G, Pixel7A, Pixel4a-5G, Pixel8, Pixel4Xl, PixelFold, Pixel4XL-5G & Pixel5.
• Vivo: X90Pro, X100Pro & X90ProPlus.
• Nokia: X30 & G60-5G.
• Honor: Honor 90Pro, 90GT, 90Lite & Any-an90.
• Oneplus: Oneplus Open
• Oppo: FindN3Flip, FindN2Flip, & FindN3.
• Xiaomi: 14, 14Pro & 14Ultra.

Please upgrade to latest software version on these eligible handsets and make it eSIM ready.

how can a new Vi postpaid/prepaid customer (new activation) get eSIM?

For obtaining a new Vi connection, customer needs to visit the Vi Store with his/her eSIM supported device, fulfil the KYC requirements and request for eSIM. You will need to provide your Proof of Identity and address to complete the KYC requirements.  The list of documents for a new connection remains the same as applicable for a physical SIM based postpaid connection.

can I activate my eSIM by calling the customer care support?

No, you will need to follow the process as mentioned above.

How much time does it take to activate eSIM?

Your eSIM will get activated within 30 minutes of scanning the QR code. Please note, your incoming and outgoing SMS services will be barred for 24 hours as per Govt. regulations.

do I need to submit any documents for eSIM?

No physical document is required to activate your eSIM via SMS option. It will be required only in case of lost/ damaged SIM or in case of obtaining a new Vi mobile connection or MNP to Vi

will eSIM on my phone work on International Roaming?

Yes, it will work just like any physical SIM.

is it available with all tariff plans?

Yes. It is available with all Vi postpaid and prepaid tariff plans(in selected circles). Enterprise customers need to get in touch with their company’s authorized signatory

can I get an eSIM for my Company paid Vi mobile postpaid number?

Yes. Your company’s authorized signatory will need to send an approval email, post which you can follow the above mentioned process to activate eSIM for your Vi mobile postpaid number.

can I use Vi's prepaid service on my device with eSIM technology?

Yes. Currently eSIM service is only available in select circles. For list of circles please refer “Who is eligible” section

are there any additional charges applicable on eSIM?

No, there no additional charges for activating your eSIM.

what happens if I change my phone?

If the new device has eSIM functionality then you can follow the process as mentioned above (ie.steps to convert your existing SIM to eSIM) – on completion of the process, the earlier phone’s eSIM will get deactivated and the new phone’s eSIM will get activated with the same Vi number.

what happens to the eSIM if I change the operator service?

If you terminate the Vi connection, the Vi eSIM profile will get deactived. You can then get the eSIM configured with the other operator’s SIM profile.

how many SIM profiles can be supported at a time?

At a given point of time, only 1 operator SIM profile can be configured on the eSIM.

I am unable to receive QR code and have a Yahoo/Hotmail domain email ID.

Incase QR Code is not received please check spam/junk folder or search for sender id esim@vodafoneidea.com. If the issue persists, please get a different domain mail id such as Gmail and register the new email ID via the Vi App. Post 24 hours from registration of new email id , please send eSIM <space> registered email id to 199 for eSIM activation.

How to transfer eSIM from one phone to another?

If the new device has eSIM functionality then you can follow the process as mentioned above (ie. steps to convert your existing SIM to eSIM) – on completion of the process, the earlier phone’s eSIM will get deactivated and the new phone’s eSIM will get activated with the same Vi number.

I am unable to change the email id on my secondary number

To update the email ID on your secondary number, send an SMS with Secondary<space>Email ID to 199. It will be updated within 30 minutes.

Important points while activation eSIM on International Roaming

Step 1- SMS "eSIM_Email ID" to 199 and follow the subsequent  steps 

• If you have an International Roaming pack please ensure a minimum balance of Rs. 50
• If you do not have an International Roaming pack please ensure a minimum balance of Rs. 250
• Tentative charges: Rs15/outgoing SMS and Rs70/Incoming voice calls 

How can I enable 4G on eSIM?

Click on "Settings" > Select "Mobile Data" > Select "eSIM Profile" > Click on "Enable 4G" > Select "Data only" or "Voice & Data" as your preference > Ensure "Turn on this line" is active

How can I select eSIM for data?

Click on "Settings" > Select "Mobile Data" > Click on "Mobile Data" > Select "eSIM Profile" > Ensure "Data Roaming" is on

How can I select eSIM for voice calls?

Click on "Settings" > Select "Mobile Data" > Click "Default Voice Line" > Select "eSIM Profile"

How can I temporary disable my eSIM?

Click on "Settings" > Select "Mobile Data" > Select "eSIM Profile" > Disable "Turn off this line"

How can I permanently remove my eSIM?

Click on "Settings" > Select "Mobile Data" > Click on "eSIM Profile" > Select "Remove Data Plan" > Click on "Remove Operator Plan"

Please Select Your Watch:

• Apple Watch
• Samsung Smartwatch

Vi enables you to share your Vi max postpaid plan on your mobile with an eligible Apple Watch (GPS + cellular). That means you can use your Apple Watch to make and receive calls and use data on your Vi network – all this even when you’re away from your phone!

who is eligible?

Vi postpaid customer from Mumbai, Delhi, Gujarat, Punjab, Maharashtra and Goa, UP (East),Kolkata, Rest of Bengal, Rajasthan, Kerala, Karnataka, UP(West), Haryana, Andhra Pradesh & Telangana, Madhya Pradesh, Chennai and Tamil Nadu.

Customer should have Apple Watch Series 3 or later (GPS + cellular) and iPhone 6s or later model. Refer to FAQ for more information.

steps to activate your number on your Apple Watch Cellular

01 step 1:

Open the Watch app on your iPhone.

Start the pairing process of the Apple Watch and iPhone.

Submit to proceed

02 step 2:

Sign in with your Apple ID and password to continue

Tap on “Create a Passcode” to create a 4 digits passcode on your Apple Watch.

Tap “Setup Mobile Data” to share your Postpaid number and plan with Apple Watch

03 step 3:

Enter your Vi postpaid number and self-care password. (Note - If not registered then tap on register to login to register your phone number)

Tap Confirm once login is successful

Please wait at least 15 minutes while your Vi post paid number and plan gets shared with Apple Watch.

04 step 4:

Please wait while your Apple Watch syncs completely with your iPhone.

FAQs on Apple Watch eSIM

what do I need to use wireless service on my Apple Watch (GPS + Cellular)?

You will need

• An active Vi mobile postpaid connection/number and plan with 4G service.
• Apple Watch (GPS + Cellular) Series 3 or later, running WatchOS version 6.2 or later
• iPhone 6s or later, running iOS version 13.4 or later. See below for the list of supported iPhone models

                iPhone 6s / 6s Plus

                iPhone 7 / 7 Plus

                iPhone 8 / 8 Plus

                iPhone X

                iPhone SE

                iPhone XR, XS, XS Max

                iPhone 11, 11 Pro, 11 Pro Max

is the pairing of Apple Watch (GPS + Cellular) available with any Vi mobile postpaid or prepaid connection?

Pairing of Apple Watch (GPS + Cellular) is presently available only with Vi mobile postpaid connection.

do I necessarily need to pair my Apple Watch (GPS + Cellular) with my iPhone to use cellular service on my Apple Watch?

Yes, Apple Watch (GPS + Cellular) will need to be paired with primary iPhone device and activated by Vi in order to use cellular services. It is an extended facility to existing iPhone users. There are no activation charges.

will I have a new number for my Apple Watch (GPS + Cellular)?

No. Your Apple Watch (GPS + Cellular) will share the same Vi postpaid number (MSISDN) as your existing primary iPhone device.

will I need to fill up separate CAF for Apple Watch (GPS + Cellular)?

No, the MSISDN and connection will be same as that of primary device.

does Apple Watch (GPS + Cellular) require a specific plan? What are the charges?

No, Apple Watch Cellular can be used free of charge with any Vi max postpaid plan of primary device.

will I get a separate bill for Apple Watch (GPS + Cellular)?

No, there will be no separate bill for Apple Watch (GPS + Cellular). You will be billed for usage of cellular services on Apple Watch (GPS + Cellular) in your existing Vi postpaid bill.

can I use Apple Watch (GPS + Cellular) Cellular in National roaming?

Yes. Apple Watch (GPS + Cellular) can be used in national roaming.

can I use Apple Watch (GPS + Cellular) in International roaming?

No, International roaming is not available for Apple Watch (GPS + Cellular) even though your Vi mobile postpaid number and plan may support international roaming. However, you will continue to be connected via Bluetooth when your Apple Watch is in proximity of your iPhone or connected to Wi-Fi.

can I use more than one Apple Watch (GPS + Cellular) on my existing Vi mobile postpaid number?

No. Only one Apple Watch Cellular Apple Watch (GPS + Cellular) can be paired and used with any one number at a time.

can I use Apple Watch (GPS + Cellular) on more than one number?

Apple Watch (GPS + Cellular) can only be used on one number at any given time. You can change the pairing to another Vi mobile postpaid number in order to use the Apple Watch (GPS + Cellular) with another Vi mobile number.

how can I activate a new Apple Watch (GPS + Cellular) with my Vi mobile postpaid number which has an existing Apple Watch (GPS + Cellular) activated?

You will need to un-pair the existing Apple Watch (GPS + Cellular) and call 199 for deactivation of eSIM service. Post this you can activate the second/new Apple Watch (GPS + Cellular).

can I connect my Apple Watch (GPS + Cellular) to my Company paid Vi mobile postpaid number?

Yes. Your company's authorized signatory will need to send an approval email, post which you can connect your Apple Watch (GPS + Cellular) to your Vi mobile postpaid number.

what is an eSIM?

An eSIM is a SIM card that is embedded inside the Apple Watch (GPS + Cellular). This integrated SIM chip cannot and need not be removed from a device.

what are the benefits of the Apple Watch (GPS + Cellular) with eSIM?

Apple Watch (GPS + Cellular) with eSIM can work on cellular 5G networks once it is paired with iphone and activated with Vi. With the Apple Watch (GPS + Cellular), you can stay connected even when you leave your phone behind.

will I be charged extra for calls/data used on my Apple Watch (GPS + Cellular)?

Usage done on your Apple Watch Cellular Apple Watch (GPS + Cellular) will be charged as per the bill plan active on your Vi mobile postpaid number.

does Apple Watch (GPS + Cellular) need to be in proximity with primary iPhone device for using cellular services?

No, once pairing of Apple Watch (GPS + Cellular) is completed, and the Apple Watch is connected to cellular network, the Apple Watch can be used independently as an extension of the primary iPhone device to use cellular services with same -terms and conditions as available for primary iPhone device. There is no need for proximity between primary device and Apple Watch. However for connection via blue tooth, proximity is required.

how do I know if I am connected to Cellular on my Apple Watch (GPS + Cellular)?

On the Apple Watch control panel you will see green dots at the top left corner. This is an indication that you are connected to cellular network. The green dots will only appear if your iPhone is not within the Bluetooth range with your Apple Watch (GPS + Cellular).

what happens if I change my phone?

You will need to pair your Apple Watch (GPS + Cellular) again to your new iPhone. Your new iPhone will also need to be running on the iOS 13.4 or later version to be compatible with Apple Watch (GPS + Cellular).

what happens if I lose my Apple Watch (GPS + Cellular)?

You will need to un-pair your Apple Watch (GPS + Cellular) from your iPhone. You will also be required to call 199 to deactivate the eSIM service.

what are the charges for deactivating or un-pairing the Apple Watch from Mobile Number?

There are no charges for deactivating or un-pairing the Apple watch.

which models of Apple Watch (GPS + Cellular) does Vi support?

Vi supports following models of Apple Watch purchased from anywhere.

• Apple Watch Series 3 (Cellular)

                Model A1889 (38 mm)

                Model A1891 (42 mm)

• Apple Watch Series 4 (Cellular)

                Model A2007 (40 mm)

                Model A2008 (44 mm)

• Apple Watch Series 5 (Cellular)

                Model A2156 (40 mm)

                Model A2157 (44 mm)

                Model A2094 (40 mm)

                Model A2095 (44 mm)

• Apple Watch Series 6 (Cellular)

                Model A2375 (40mm)

                Model A2376 (44mm)

Learn more about Apple Watch at www.apple.com/in/watch

Visit www.apple.com/in/support/watch for additional support.

i have an Idea Postpaid connection, what should I do to be eligible for cellular service on Apple Watch (GPS + Cellular)?

We are working on introducing eSIM service for Idea Postpaid mobile users. We shall update you once this service is available.

what happens to my Apple Watch if my Postpaid number is barred in case of non-payment of postpaid bill?

Cellular services on the Apple Watch will also get barred in the above mentioned scenarios.

what happens to my Apple Watch in case of stolen/lost iPhone?

The Services on the watch continue to work, For safety we suggest that you get the services barred by calling 199

i have unpaired my Lost/Stolen Apple Watch. Will the service on the watch get deactivated ?

The Services on the watch continue to work, For safety we suggest that you get the services barred by calling 199

can I use my Apple Watch (GPS+Cellular) if my phone is switched off?

Yes. You can use your Apple Watch even if your phone is switched off.

 

eSIM for Apple Watch TnC

 

Vi enables you to share your Vi max postpaid plan on your mobile with an eligible Samsung Gear Watch (GPS + cellular). That means you can use your Samsung Gear Watch to make and receive calls and use data on your Vi network – all this even when you’re away from your phone!

who is eligible?

Vi postpaid customer from Mumbai, Delhi, Gujarat, Maharashtra and Goa, Kerala, Rajasthan, Punjab, Madhya Pradesh, and UP (East).

Customer should have Samsung Smartwatch Series 4 LTE or above (GPS + cellular) and An Android phone (refer to FAQ for more information)

steps to activate your number on your Samsung Gear Watch Cellular

01 step 1:

Download Galaxy Wearable from Play Store.

Tap on the Galaxy Wearable icon in your Phone.

Click on Start

Pick your device (Galaxy Wearable)

Review your Terms and conditions

02 step 2:

Agree for permissions for your watch to access your phone

Choose SIM for your mobile service

To set up mobile network click on next

Accept Terms and Condition by clicking Confirm

Click Done to finish.

03 step 3:

Accept Terms and Condition by clicking Confirm

Click Done to finish.

FAQs on Samsung Gear Watch eSIM

what do I need to use wireless service on my Samsung Gear Watch (GPS + Cellular)?

To use Samsung Watch, you would need;

• An active Vi mobile postpaid connection/number and plan with 4G SIM.
• Samsung Gear watch 4 LTE or above
• Compatible Android Phone
• Android version 5.0 or above
• Minimum 1.5 GB RAM

Which handsets are compatible with the Samsung Watch?

Handset on Android version 5.0 or above with a 1.5 GB RAM are compatible to pair Samsung Watch.

Does Samsung Watch require a specific plan? What are the charges?

Samsung Watch can be used free of charge with any of the Vi mobile postpaid plan

Can I use Samsung Watch in roaming?

Yes. Samsung Watch can be used while roaming anywhere within India, however, it will not work in international roaming.

Will I have a new number for my Samsung Watch?

No. Samsung Watch will have an electronic SIM (eSIM) which will be used with your existing number.

Can I use Samsung Watch with my existing Vi number?

Yes. To use Samsung Watch with your existing Vi number, all you need is-

• Vi mobile postpaid number
• A compatible handset with
  • Android version 5.0 or above
  • Minimum 1.5 GB RAM

Can I connect my Samsung Watch with my Company paid/corporate number?

Yes

What is an eSIM?

An eSIM is an electronic SIM that is embedded inside the Samsung Watch. This integrated SIM chip cannot be removed from a device.

What are the benefits of the Samsung Watch with eSIM?

Samsung Watch works on 4G network. With the Samsung Watch you can stay connected even when you leave your phone behind. You can;

• Make & receive calls,
• Send & receive sms (if logged into Samsung members account)
• Use apps that require internet connection e.g. Stream music

Is it necessary to have Samsung Watch always connected to Samsung mobile?

Once paired and activated successfully, the Samsung Watch can be used independently. It does not require the Samsung Mobile to be connected always.

Do I need to pay anything to activate Samsung Watch?

No. There are no subscription charges for using Samsung Watch.

Will I be charged extra for calls/data used on my Samsung Watch?

Usage done on your Samsung Watch will be charged as per the bill plan active on your Vi postpaid mobile number. There are no additional changes for using calls/data on your Samsung Watch.

How do I know if I am connected to Cellular on my Samsung Watch?

Look out for the 4G / VoLTE signals at the top on your Samsung Watch control panel. Also at the bottom it will reflect "Connected remotely - Vi. This indicates that you are connected to cellular. The green dots will only appear if your Samsung Mobile is not within the Bluetooth range with your Samsung Watch.

What happens if I change my phone?

If you change your phone, you need to pair your Samsung Watch again to your new Smartphone.

Can I add more than 1 Samsung Watch with the same mobile number?

No. You can pair only 1 Samsung watch with your new Smartphone.

What are the charges for deactivating or un-pairing the Samsung Watch from Mobile Number?

There are no charges for deactivating or un-pairing the Samsung watch.

what happens if I lose my Samsung Watch (GPS + Cellular)?

You will need to call 199 to deactivate the eSIM service on Samsung watch.

 

eSIM for Samsung Gear Watch TnC

 

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