Managing Your ESIM | Vodafone Australia

Trang chủ » Vodafone Esim Price » Managing Your ESIM | Vodafone Australia

Có thể bạn quan tâm

Skip to content Vodafone Australia Vodafone Australia How can we help? Search Managing your eSIM

An eSIM is a chip that’s already embedded into your device, so you don’t need a physical SIM to use your plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM.

You can get an eSIM enabled phone, iPad or tablet online, by heading in store or by calling 1300 650 410. You can get an eSIM enabled watch by heading in store or by calling 1300 650 410.

Here are the eSIM enabled phones that we’ve launched to date.

Apple Samsung Google Motorola OPPO
iPhone SE 2020 Samsung Galaxy A55 Google Pixel 3a Motorola moto g34 5G OPPO Find X5 5G
iPhone SE 2022 Samsung Galaxy S20 4G Google Pixel 3 Motorola edge 50 fusion OPPO Find X5 Pro 5G
iPhone XR Samsung Galaxy S20 5G Google Pixel 3 XL    
iPhone XS Samsung Galaxy S20+ 4G Google Pixel 4a    
iPhone XS Max Samsung Galaxy S20+ 5G Google Pixel 4    
iPhone 11 Samsung Galaxy S20 Ultra 5G Google Pixel 4 XL
iPhone 11 Pro Samsung Galaxy S21 5G Google Pixel 5    
iPhone 11 Pro Max Samsung Galaxy S21+ 5G Google Pixel 6a
iPhone 12 mini Samsung Galaxy S21 Ultra 5G Google Pixel 6    
iPhone 12 Samsung Galaxy S22 5G Google Pixel 6 Pro
iPhone 12 Pro Samsung Galaxy S22+ 5G Google Pixel 7    
iPhone 12 Pro Max Samsung Galaxy S22 Ultra 5G Google Pixel 7 Pro    
iPhone 13 mini Samsung Galaxy S23 FE 5G Google Pixel 8    
iPhone 13 Samsung Galaxy S23 5G Google Pixel 8 Pro    
iPhone 13 Pro Samsung Galaxy S23+ 5G Google Pixel 9    
iPhone 13 Pro Max Samsung Galaxy S23 Ultra 5G Google Pixel 9 Pro    
iPhone 14 Samsung Galaxy S24 FE Google Pixel 9 Pro XL    
iPhone 14 Plus Samsung Galaxy S24 Google Pixel 9 Pro Fold    
iPhone 14 Pro Samsung Galaxy S24+      
iPhone 14 Pro Max Samsung Galaxy S24 Ultra      
iPhone 15 Samsung Galaxy Note20 4G      
iPhone 15 Plus Samsung Galaxy Note20 5G      
iPhone 15 Pro Samsung Galaxy Note20 Ultra 5G      
iPhone 15 Pro Max Samsung Galaxy Z Flip 4G      
iPhone 16 Samsung Galaxy Z Flip3 5G      
iPhone 16 Plus Samsung Galaxy Z Flip4 5G      
iPhone 16 Pro Samsung Galaxy Z Flip5 5G      
iPhone 16 Pro Max Samsung Galaxy Z Flip6      
  Samsung Galaxy Fold 4G      
  Samsung Galaxy Z Fold2 5G      
  Samsung Galaxy Z Fold3 5G      
  Samsung Galaxy Z Fold4 5G      
  Samsung Galaxy Z Fold5 5G      
  Samsung Galaxy Z Fold6      

 

How to activate a plan on your eSIM enabled phone

Here are the steps to activate your plan with your eSIM enabled phone.

If you’re already with Vodafone on a postpaid or prepaid plan, you’ll need to swap your current SIM through our SIM swap process.

If you’re new to Vodafone, you’ll need to first transfer your number to us and follow the steps below with your eSIM enabled phone.

Activate on a new Vodafone device

Choose your device below and follow the steps for activating your plan on an eSIM enabled phone either during setup, after setup via a push notification, or after setup via your settings.

Apple
During setup After setup via push notification After setup via settings
  • During your device setup, when asked to ‘Choose A Data Plan’, choose ‘Vodafone AU’ and press ‘Continue’.
  • Follow the steps to set up iCloud and Apple services.
  • When you see the ‘Welcome to iPhone’ screen, swipe up to get started. Your plan will now be ready to use.
  • Once you’ve finished setting up your device, we’ll send a push notification ‘Vodafone AU Mobile Plan Ready to be Installed’.
  • You’ll see the notification on your Home screen.
  • Open the notification and press ‘Continue’. Go to Settings and choose ‘Mobile’. Your plan will now be ready to use.
  • Go to ‘Settings’.
  • Open the notification and press ‘Continue’. Choose ‘Mobile’. Your plan will now be ready to use.
Samsung
During setup After setup via push notification After setup via settings
  • During your device setup, follow the steps to connect to Wi-Fi.
  • Device should display ‘Preparing for mobile connection’, followed by ‘Connecting to Vodafone AU network’, then ‘Getting your phone ready’.
  • Follow the prompts to continue setting up your Google account and apps. Once done, your plan is now ready to use.
 N/A
  • Go to ‘Settings’. Choose ‘Connections’, then ‘SIM manager’.
  • Select ‘Add SIM’. When asked to ‘Add Vodafone AU eSIM’, press ‘Add’. Once done, your plan is now ready to use.
Google
During setup After setup via push notification After setup via settings
  • During your device setup, when asked to ‘Connect to mobile network’, choose ‘Download a SIM instead?’ and press ‘Next’.
  • Follow the steps to connect to WiFi. When the ‘Use Vodafone AU?’ screen appears, press ‘Activate’.
  • Once you see ‘Vodafone AU is active’, press ‘Next’. Follow the prompts to continue setting up your Google account and apps. Once done, your plan will now be ready to use.
  • Once you’ve finished setting up your device, we’ll send a push notification ‘Finish setting up your Pixel’. Swipe down from the top of your Home screen and tap on the notification. Press ‘Start’.
  • When asked to ‘Connect to mobile network’, choose ‘Download a SIM instead?' and press ‘Next’.
  • When the ‘Use Vodafone AU?’ screen appears, press ‘Activate’.
  • Once you see ‘Vodafone AU is active’, press ‘Next’. Follow the prompts to continue setting up your Google account and apps. Once done, your plan will now be ready to use.
  • Go to ‘Settings’. Choose ‘Network & internet’ and press ‘SIMs’.
  • Choose ‘Download a SIM instead?’.
  • On the ‘Download your SIM’ screen, press ‘Next’.
  • In the pop-up ‘Your SIM will be downloaded soon’, press ‘OK’.
  • When the ‘Use Vodafone AU?’ screen appears, press ‘Download’.
  • Once you see ‘Download Finished’, press ‘Settings’.
  • Tap on the ‘Use SIM’ toggle to turn it on and then ‘Yes’ in the pop-up. Once done, your plan will now be ready to use.
Motorola
During setup After setup via push notification After setup via settings
  • Connect the device to WiFi
  • Proceed to 'Connect to Vodafone AU' page and choose ‘Connect’
  • Device should display 'Connecting to Vodafone AU network'
  • Follow the prompts to continue setting up your Google account and apps. Once done, your plan will now be ready to use.
  • Connect the device to WiFi
  • Power cycle the device
  • Device will receive push notification ‘Vodafone AU eSIM ready for download’
  • Choose the notification, you will be prompted to ‘Download Vodafone AU eSIM’
  • Choose 'Download' 
  • Device should display 'Downloading Vodafone AU eSIM'
  • Once done, turn on eSIM, your plan will now be ready to use
  • Connect the device to WiFi
  • Go to 'Settings'
  • Choose ‘Mobile network’
  • Choose ‘Download a new eSIM’
  • Device should display 'Downloading Vodafone AU eSIM'
  • Once done, your plan will now be ready to use
OPPO
During setup After setup via push notification After setup via settings
  • During your device setup, when asked to ‘Connect to a mobile network’, choose ‘Use eSIM’.
  • On the ‘Download your eSIM' screen, press ‘Next’.
  • Follow the steps to connect to WiFi. When the ‘Use Vodafone AU?’ screen appears, press ‘Download’.
  • Once you see ‘Download finished’, press ‘Settings’. Choose ‘eSIM’.
  • Tap on the 3 dots on the right-hand corner of the screen and choose ‘Enable’.
  • When asked ‘Enable Vodafone AU?’, choose ‘Yes’. Once done, your plan is now ready to use.
  • Once you’ve finished setting up your device, we’ll send a push notification ‘Finish setting up your OPPO’.
  • Swipe down from the top of your Home screen and tap on the notification. Press ‘Start’.
  • When asked to ‘Connect to mobile network’, choose ‘Download a SIM instead?'
  • On the ‘Download your SIM’ screen, press ‘Next’.
  • When the ‘Use Vodafone AU?’ screen appears, press ‘Activate’.
  • Once you see ‘Vodafone AU is active’, press ‘Next’.
  • Follow the prompts to continue setting up your device and apps. Once done, your plan is now ready to use.
  • Go to ‘Settings’. Choose ‘Mobile network’ and press ‘eSIM’, then ‘Add’.
  • On the ‘Download your SIM’ screen, press ‘Next’.
  • When the ‘Use Vodafone AU?’ screen appears, press ‘Download’.
  • Once you see ‘Download finished’, press ‘Settings’. Choose ‘eSIM’.
  • Tap on the 3 dots on the righthand corner of the screen and choose ‘Enable’.
  • When asked ‘Enable Vodafone AU?’, choose ‘Yes’. Once done, your plan is now ready to use.

Activate on a BYO device

To activate your SIM Only Plan on a BYO eSIM enabled phone, go to the My Vodafone app and select 'Activate a new eSIM'. Then follow the steps below according to your device.

Apple
  • Follow the prompts to verify your account details.
  • On the 'Review and setup' screen, press 'Setup new plan'.
  • When the 'Activate eSIM' screen appears, press 'Continue'.
  • On the 'Mobile plan setup complete' screen, press 'Done'. Your plan will now be ready to use.
  • If you have other SIMs on your device, you'll then see a 'Default line' screen. Choose your Primary and Secondary lines for iMessage, Facetime and mobile data. Once done, your plan will be ready to use.
Samsung
  • Follow the prompts to verify your account details.
  • On the 'Review and setup' screen, press 'Setup new plan'.
  • When you see the 'Plan setup complete' screen, press 'Close'. Your plan will now be ready to use.
  • If you have other SIMs on your device, you'll then need to go to your Settings app to set up your plan preferences. From there, go to 'Connections' and select 'SIM manager'. Under 'Preferred SIMs', choose the SIM you'd like to use for calls, messages and mobile data. Once done, your plan will be ready to use.
Google
  • Follow the prompts to verify your account details.
  • On the 'Review and setup' screen, press 'Setup new plan'.
  • When you see the 'Plan setup complete' screen, press 'Close'. Your plan will now be ready to use.
  • If you have other SIMs on your device, you'll see a pop-up screen during your eSIM download. Choose whether you'd like to use the new eSIM for mobile data. On the next pop-up screen, you'll need to turn off an existing SIM to complete the setup of your new eSIM. Once done, your plan will be ready to use.
Motorola
  • Follow the prompts to verify your account details.
  • On the 'Review and setup' screen, press 'Setup new plan'.
  • When you see the 'Plan setup complete' screen, press 'Close'. Your plan will now be ready to use.
  • If you have other SIMs on your device, connect the device to WiFi. Go to Settings. Choose ‘Network & Internet‘, then ‘Mobile network’, then ‘Add SIM’, then ‘Download a new SIM’. Scan the QR code provided and enter the Verification/Confirmation code provided. Choose 'Settings', switch on 'Use SIM', then turn on ‘eSIM’. Go back to ‘Settings’, choose ‘Mobile network’, then ‘Network & Internet’. In 'Preferred SIMs' choose the SIM you'd like to use for calls, messages, and mobile data. Once done, your new plan will be ready to use.
OPPO
  • Follow the prompts to verify your account details.
  • On the 'Review and setup' screen, press 'Setup new plan'.
  • When you see the 'Plan setup complete' screen, press 'Close'. Your plan will now be ready to use.
  • If you have other SIMs on your device, after you close the 'Plan setup complete' screen, go to your Settings app. From there, go to 'Mobile network', then 'eSIM'. If the new eSIM you've just activated is set to 'Enabled', your plan will be ready to use.

Additional information

How do I change between an eSIM and a physical SIM?

If you would like to change between a physical SIM and an eSIM, follow our SIM swap journey or head to your nearest Vodafone store.

If you have an iPhone 6s or newer model and want to change between a physical SIM and an eSIM, you can follow the SIM swap journey without going through My Vodafone.

Once you’ve completed the SIM swap, ensure you remove the physical SIM from your phone.

How do I activate a plan on my new phone’s eSIM if none of the above steps work for me?

Please head in store or call us on 1555 from a Vodafone number or 1300 650 410 from any number.

We’ll need your device EID – a unique 32 digit number that can be found in your phone’s Settings. Here’s how to find your EID: 

Apple

  • Go to 'Settings’
  • Choose ‘General’
  • Choose ‘About’
  • Choose ‘EID’ and your number will be shown

Samsung

  • Go to 'Settings’
  • Choose ‘About phone’
  • Choose ‘Status information’
  • Choose ‘EID’ and your number will be shown

Google

  • Go to ‘Settings’
  • Choose ‘About phone’
  • Choose ‘SIM status’
  • Choose ‘EID’ and your number will be shown

OPPO

  • Go to 'Settings’
  • Choose ‘About device’
  • Choose ‘Status’
  • Choose ‘EID’ and your number will be shown
How do I manage multiple plans loaded to an eSIM on my device?

While an eSIM enabled device gives you the ability to load up to 5 plans, you can only use one plan at a time.

Once you have more than one plan activated on your device, you can label your plans. For example, you could label one plan Primary and another Secondary, or one plan Work and another Personal. With these labels, you can choose which phone number to use for different functions, such as making and receiving calls and messages or using data.

Can I use a physical SIM and an eSIM on my device?

Yes. If you have a dual SIM device with an active plan on a physical SIM and on an eSIM you can use both plans simultaneously. In your device settings you can select which plan you want to use when calling, sending a text or using data. If you're on a call using one of the plans, any calls to your other SIM will be directed to voicemail.

What happens if I delete my eSIM profile?

If you delete your eSIM profile or if you perform a factory reset on your device, please call customer care on 1300 650 410.

How do I find my eSIM (EID) number?

You can find your eSIM (EID) number in the settings of your device.

Here’s how to find the eSIM (EID) on your device.

Apple iOS Settings > General > About

Samsung Settings > Connections > SIM manager > Tap the eSIM > More Information

Google Settings > About Phone > SIM Status

How do I manage calls with multiple plans?

If you receive a call to a phone number that you don’t have active at that time, the call will automatically divert to voicemail. You won’t receive an alert message, until you switch to that plan.

Apple You can switch phone numbers for a call on an eSIM enabled iPhone. If you are calling a contact in your Favourites list, tap the information symbol, then current phone number. Select the number you would like to use for your call. If you are using the keypad, enter the phone number you want to call, tap the phone number near the top of the screen and then select the number you would like to use for your call.

Samsung You can switch phone numbers for a call on an eSIM enabled Samsung device by following these steps:

  • Go to ‘Settings’
  • Choose ‘Connections’
  • Choose ‘SIM card manager’
  • Choose ‘Calls’ and select your desired number

If you are using the keypad, enter the phone number you want to call and then choose the phone number you would like to use for your call at the bottom of the screen. In Contacts, tap on the contact you would like to call and then select the number you would like to use for the call.

Google You can also switch phone numbers for a call on an eSIM enabled Google Pixel by following these steps:

  • Go to ‘Settings’
  • Choose ‘Network & Internet’
  • Choose the SIM you would like to manage call settings for
  • Choose ‘Call preference’ and select your desired number

OPPO You can switch phone numbers for a call on an eSIM enabled OPPO device by selecting a calling option and then selecting the desired SIM option from the pop-up menu. This pop-up will always appear if your default setting is set to ‘Always ask’ before initiating a call.

How do I choose which number to send iMessages from?

If you are using an eSIM enabled iPhone, you can choose which number your iMessages are sent from.

  • Go to ‘Settings’
  • Choose ‘Messages’
  • Choose ‘iMessage and FaceTime Line’
  • Select the phone number you want to send from
How do I choose which number to send SMS and MMS from?

Apple With an eSIM enabled iPhone, follow these steps to choose which number your SMS and MMS are sent from.

  • Open Messages
  • Tap the New Button (located in the upper right corner of the screen)
  • Enter your contact’s name
  • Tap on the current phone number
  • Select the phone number you want to send from

Samsung With an eSIM enabled Samsung device, follow these steps to choose which number your SMS and MMS will be sent from.

  • Open Messages
  • Tap the message icon at the bottom right of your screen or open an existing conversation
  • Enter your contact’s name
  • Tap the icon to the right of the text bar and choose the SIM you would like to use

Google With an eSIM enabled Google Pixel device, follow these steps to choose which number your SMS and MMS will be sent from.

  • Open Messages
  • Tap ‘Start chat’ or open an existing conversation
  • Enter your contact’s name
  • Tap the icon to the right of the text bar and choose the SIM you would like to use

You can also follow these steps to change the default SIM for your messages.

  • Go to ‘Settings’
  • Choose ‘Network & Internet’
  • Choose the SIM you would like to manage SMS and MMS settings for
  • Choose ‘SMS preference’ and select your desired number

OPPO With an eSIM enabled OPPO device, you can choose which number to send SMS and MMS from by selecting the appropriate number while composing your message in the message application.

How do I choose which number to use data with?

Apple If you are using an eSIM enabled iPhone, follow these steps to choose which number to use data with.

  • Go to ‘Settings’
  • Choose either Cellular or Mobile Data
  • Choose Cellular Data
  • Select the plan you want to use data with

Samsung If you are using an eSIM enabled Samsung device, follow these steps to choose which number to use data with.

  • Go to ‘Settings’
  • Choose ‘Connections’
  • Choose ‘SIM card manager’
  • Choose ‘Mobile Data’ and select the plan you want to use data with

Google If you are using an eSIM enabled Google Pixel device, follow these steps to choose which number to use data with.

  • Go to ‘Settings’
  • Choose Network & Internet
  • Choose the SIM you would like to manage data settings for
  • Toggle on ‘Mobile Data’

OPPO If you are using an eSIM enabled OPPO device, follow these steps to choose which number to use data with.

  • Go to ‘Settings’
  • Choose ‘Mobile network’
  • Choose ‘Internet’ and then select the desired SIM from the list.
How many plans can I have loaded to an eSIM?

You can have up to 5 plans loaded to an eSIM but only 1 plan can be active at a time.

How does $5 Roaming work with a plan on an eSIM?

It works the same way $5 Roaming works on a physical SIM. If you have an active plan on your eSIM, then you’ll be charged $5 extra a day when you use your plan in a $5 Roaming eligible country. If you have an active plan on an eSIM and you add another plan on either a physical SIM or an eSIM, then you’ll be charged $5 extra a day for each additional active plan on your device when used in a $5 Roaming eligible country.

So, if you have two active plans on your device, you’ll be charged a total of $10 extra a day if you use both plans in a $5 Roaming eligible country.

Can I use a prepaid plan with eSIM?

Yes. To use a prepaid plan with eSIM, you must first activate your prepaid plan on a physical SIM and then swap to eSIM online through our SIM swap process and follow the eSIM activation steps. You can also SIM swap your physical SIM to eSIM by heading in store. You will need to have a valid email address connected to your Vodafone account in order to complete a SIM swap to eSIM.

To update your email address, please head in store or call 1300 650 410.

How do I cancel a plan?

You can only cancel your plan on an eSIM by calling us on 1555 or heading in store.

Although you may be able to remove or disable the plan on your device, this will not cancel your plan charges.

Can I still get a plan on an eSIM if my eSIM enabled phone isn’t listed above?

While your phone may be eSIM enabled, it may not be compatible with Vodafone eSIM. We suggest you head to your nearest Vodafone store for assistance.

How do I complete a factory reset on my phone without removing my plan/s on my eSIM?

iPhone

You can follow these steps to complete a factory reset on your eSIM enabled iPhone.

  • Go to ‘Settings’
  • Choose ‘General’
  • Choose ‘Reset’
  • Choose ‘Erase All Content and Settings’
  • Choose ‘Erase iPhone’
  • Choose ‘Erase All and Keep Mobile Plans’.

If you choose ‘Erase All’, any plans on your eSIM will be removed. To re-instate one or more eSIM plans to your device you’ll need to complete a SIM swap through My Vodafone for each plan to continue using them again on your device.

Samsung

You can follow these steps to complete a factory reset on your eSIM enabled Samsung device.

  • Go to ‘Settings’
  • Choose ‘General management’
  • Choose ‘Reset’
  • Choose ‘Factory data reset’
  • Choose ‘Reset’
  • Your eSIM will be automatically retained.

If you choose ‘eSIMs’, any eSIM plans on your device will be removed. To re-instate one or more eSIM plans to your device you’ll need to complete a SIM swap to eSIM for each plan through My Vodafone to continue using them again on your device.

Google Pixel

You can follow these steps to complete a factory reset on your eSIM enabled Google Pixel device.

  • Go to ‘Settings’
  • Choose ‘System’
  • Choose ‘Advanced’
  • Choose ‘Reset Options’
  • Choose ‘Erase all data’
  • Your eSIM will automatically be retained.

If you choose ‘Erase downloaded SIMs’, any eSIM plans on your device will be removed. To re-instate one or more eSIM plans to your device you’ll need to complete a SIM swap to eSIM through My Vodafone for each plan to continue using them again on your device.

OPPO

You can follow these steps to complete a factory reset on your eSIM enabled OPPO device.

  • Go to ‘Settings’
  • Choose ‘System settings’
  • Choose 'Back up and reset’
  • Reset your phone and erase all data
  • When the device shows a pop-up, select either ‘Erase data and remove eSIM profiles’ or ‘Erase data but retain eSIM profiles’.

Here are the eSIM enabled iPads and tablets we've launched to date.

Apple Samsung
iPad 10.2 inch (7th generation) Samsung Galaxy Tab S9 11.0 5G
iPad 10.2 inch (8th generation) Samsung Galaxy Tab S9+ 12.4 5G
iPad 10.2 inch (9th generation) Samsung Galaxy Tab S9 Ultra 14.6 5G
iPad 10.2 inch (10th generation) Samsung Galaxy Tab S10+ 12.4
iPad mini (5th generation) Samsung Galaxy Tab S10 Ultra 14.6
iPad mini (6th generation)
iPad mini (A17 Pro)  
iPad Air 2019 10.5 inch (3rd generation)  
iPad Air 10.9 inch (4th generation)  
iPad Air 10.9 inch (5th generation)  
iPad Air 11 inch (M2)  
iPad Air 13 inch (M2)  
iPad Pro 11 inch  
iPad Pro 11 inch (2nd generation)  
iPad Pro 11 inch (3rd generation)  
iPad Pro 11 inch (4th generation)  
iPad Pro 11 inch (M4)  
iPad Pro 12.9 inch (3rd generation)  
iPad Pro 12.9 inch (4th generation)  
iPad Pro 12.9 inch (5th generation)  
iPad Pro 12.9 inch (6th generation)  
iPad Pro 13 inch (M4)  

How to activate a plan on your eSIM enabled iPad & tablet

Here are the steps to activate your plan with your eSIM enabled iPad or tablet.

If you’re already with Vodafone, you’ll need to swap your current SIM through our SIM swap process.

If you’re new to Vodafone, you’ll need to first transfer your number to us and then follow the steps below with your eSIM enabled iPad or tablet.

Activate on a new Vodafone device

Follow the steps below for activating your plan on an eSIM enabled iPad or tablet either during setup, after setup via a push notification, or after setup via your settings.

Apple
During setup After setup via push notification After setup via settings
  • During your device setup, when asked to ‘Choose A Data Plan’, choose ‘Vodafone AU’ and press ‘Continue'.
  • Follow the steps to set up iCloud and Apple services.
  • When you see the ‘Welcome to iPad’ screen, swipe up to get started. Your plan will now be ready to use.
  • Once you’ve finished setting up your device, we’ll send a push notification ‘Vodafone AU Mobile Plan Ready to be Installed'.
  • You’ll see the notification on your Home screen.
  • Open the notification and press ‘Continue’. Go to Settings and choose ‘Mobile’. Your plan will now be ready to use.
  • Go to 'Settings'.
  • Open the notification and press ‘Continue’. Choose ‘Mobile’. Your plan will now be ready to use.
Samsung
During setup After setup via push notification After setup via settings
  • During your device setup, follow the steps to connect to Wi-Fi.
  • Device should display ‘Preparing for mobile connection’, followed by ‘Connecting to Vodafone AU network’, then ‘Getting your phone ready’.
  • Follow the prompts to continue setting up your Google account and apps. Once done, your plan is now ready to use.
 N/A
  • Go to ‘Settings’. Choose ‘Connections’, then ‘SIM manager’.
  • Select ‘Add SIM’. When asked to ‘Add Vodafone AU eSIM’, press ‘Add’. Once done, your plan is now ready to use.

Activate on a BYO device

Follow the steps below for activating your SIM Only Plan on a BYO eSIM enabled iPad through QR code.

Make sure you have the following:

  • The eSIM enabled iPad you’ll be using with your new plan. Connect this iPad to the internet through either Wi-Fi or a mobile network and ensure it’s updated to the latest software.
  • Your eSIM QR code displayed on another device or as a printed copy for you to scan.
  • Your 4-digit eSIM Confirmation Code.
Step 1: Add mobile plan in your device settings
  • Go to ‘Settings’
  • Choose ‘Mobile Data’
  • Choose ‘Add Mobile Plan’ or ‘Add a New Plan’ (if available)
  • Select ‘Other…’ (if available)

This will launch your tablet’s camera so you can scan the QR code.

Step 2: Scan eSIM QR code

Before scanning, make sure the QR code you have is for the plan you want to use with your device.

The QR code needs to be displayed on another device or as a printed copy.

If you are having trouble scanning your QR code, enter your eSIM details manually - press the link to ‘Enter Details Manually’. These details will be provided to you either in the PDF document from your Activation or SIM swap email, or when you head in store. 

Once your eSIM plan has been added, you’ll be able to set up your preferred SIM settings. If you’ve swapped your physical SIM to eSIM and you only have 1 plan, your eSIM will automatically be selected as the primary plan. If you’ve swapped your physical SIM to eSIM and you now have 2 plans, you will be able to select which plan is the primary. Please note that only 1 plan can be active at a time.

Step 3: Enter your eSIM Confirmation Code

Your eSIM Confirmation Code is a 4 digit code. You may have requested a copy of this code sent via SMS to your phone. If you’ve forgotten your eSIM Confirmation Code you can call us on 1300 650 410 for a reminder.

Step 4: Wait for eSIM activation

Once your eSIM plan has been added, you’ll be able to set up your preferred SIM settings. If you’ve swapped your current physical SIM to eSIM and you only have 1 plan, your eSIM will automatically be selected as the primary plan. If you’ve swapped your current physical SIM to eSIM and you now have 2 plans, you will be able to select which plan is the primary. Please note that only 1 plan can be active at a time.

If you have any questions, please call us on 1300 650 410 between 8am and 8pm AEST Monday to Friday or between 8am and 5.30pm AEST on the weekend. 

Additional information

How do I change between an eSIM and a physical SIM?

If you would like to change between a physical SIM and an eSIM, follow our SIM swap journey online or head to your nearest Vodafone store.

You will need to have a valid email address connected to your Vodafone account in order to complete a physical SIM swap to eSIM. To update your email address, please head in store or call 1300 650 410.

How do I activate a plan on my new iPad and tablet’s eSIM if none of the above steps work for me?

Please head in store or call us on 1555 from a Vodafone number or 1300 650 410 from any number.

We’ll need your device EID – a unique 32 digit number that can be found in your iPad’s Settings. Here’s how to find your EID: 

Apple

  • Go to 'Settings’
  • Choose ‘General’
  • Choose ‘About’
  • Choose ‘EID’ and your number will be shown

Samsung

  • Go to 'Settings’
  • Choose ‘About phone’
  • Choose ‘Status information’
  • Choose ‘EID’ and your number will be shown
Can I use a physical SIM and an eSIM?

No. While you can have a plan on a physical SIM and up to 5 plans on an eSIM, only one plan in total can be active at a time.

How many plans can I have on my iPad?

You can have up to 5 plans loaded on your eSIM but only 1 plan can be active at a time.

How do I choose which plan to use data with?
  • Go to ‘Settings’
  • Choose either Cellular or Mobile Data
  • Choose Cellular Data
  • Select the plan you want to use data with
How does $5 Roaming work with a plan?

$5 Roaming works the same way as a physical SIM. If you have an active plan loaded on your eSIM, then you’ll be charged $5 extra a day when you use your plan in a $5 Roaming eligible country. 

If you have an active plan loaded on your eSIM and you add other plan on either a physical SIM or on your eSIM, then you’ll only be charged $5 extra a day as you can only have 1 plan active on an eSIM enabled tablet at a time in a $5 Roaming eligible country.

Can I use a prepaid plan with eSIM?

Yes. To use a prepaid plan with eSIM, you must first activate your prepaid plan with a physical SIM then swap to an eSIM online through our SIM swap process in My Vodafone and follow the eSIM activation steps. You can also SIM swap your physical SIM to eSIM by heading in store. 

You will need to have a valid email address connected to your Vodafone account in order to complete a physical SIM swap to eSIM. To update your email address, please head in store or call 1300 650 410.

How do I cancel a plan?

You can only cancel your plan by calling us on 1555 or by heading in store.

Although you may be able to remove or disable your plan on your device, this will not cancel your plan charges.

Can I still get a plan on an eSIM if I my eSIM enabled iPad isn’t listed above?

While your iPad may be eSIM enabled, it may not be compatible with Vodafone eSIM. We suggest you head to your nearest Vodafone store for assistance.

How do I complete a factory reset on my iPad without removing the plan/s on my eSIM?

You can follow these steps to complete a factory reset on your eSIM enabled iPad.

  • Go to ‘Settings’
  • Choose ‘General’
  • Choose ‘Reset’
  • Choose ‘Erase All Content and Settings’
  • Choose ‘Erase iPad’
  • Choose ‘Erase All and Keep Data Plans’. 

If you choose ‘Erase All’, any plans on your device will be removed. To re-instate one or more plans to your device you’ll need to complete a SIM swap for each plan to continue using them again on your device.

We have launched a range of eSIM enabled smart watches. Vodafone NumberSync™ allows you to your phone plan inclusions and phone number with an eligible smart watch. That means you can use your smart watch to make and receive calls, send messages and use data on the Vodafone network – even when you’re away from your phone.

To get Vodafone NumberSync™, you’ll need an eligible eSIM-enabled smart watch, an eligible Vodafone phone plan and a compatible phone.

Here are the eSIM enabled smart watches that we’ve launched to date and their compatible phones.

Eligible smart watch Compatible phones
Apple Watch SE (GPS + Cellular) iPhone 6s or above with updated carrier settings and iOS 14 or later.
Apple Watch SE (2nd gen) (GPS + Cellular) iPhone 6s or above with updated carrier settings and iOS 14 or later.
Apple Watch Series 3 (GPS + Cellular) iPhone 6s or above with updated carrier settings and iOS 14 or later.
Apple Watch Series 4 (GPS + Cellular) iPhone 6s or above with updated carrier settings and iOS 14 or later.
Apple Watch Series 5 (GPS + Cellular) iPhone 6s or above with updated carrier settings and iOS 14 or later.

Apple Watch Series 6 (GPS + Cellular)

 iPhone 6s or above with updated carrier settings and iOS 14 or later.
Apple Watch Series 7 (GPS + Cellular) iPhone 6s or above with updated carrier settings and iOS 14 or later.
Apple Watch Series 8 (GPS + Cellular) iPhone 6s or above with updated carrier settings and iOS 14 or later.
Apple Watch Series 9 (GPS + Cellular) iPhone 6s or above with updated carrier settings and iOS 17 or later.
Apple Watch Series 10 (GPS + Cellular)

iPhone 6s or above with updated carrier settings and iOS 14 or later.
Apple Watch Ultra (GPS + Cellular) iPhone 6s or above with updated carrier settings and iOS 17 or later.
Apple Watch Ultra 2 (GPS + Cellular)

iPhone 6s or above with updated carrier settings and iOS 17 or later.
Samsung Galaxy Watch 4G

Samsung Galaxy device running Android 5.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch Active2 4G

Samsung Galaxy device running Android 5.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch3 4G

Samsung Galaxy device running Android 5.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch4 4G

Samsung Galaxy device running Android 5.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch4 Classic 4G

Samsung Galaxy device running Android 6.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch5 4G Samsung Galaxy device running Android 6.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch5 Pro 4G

Samsung Galaxy device running Android 6.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch6 4G Samsung Galaxy device running Android 6.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch6 Classic 4G Samsung Galaxy device running Android 6.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch7 4G Samsung Galaxy device running Android 6.0 or above with a minimum of 1.5GB RAM.
Samsung Galaxy Watch Ultra 4G Samsung Galaxy device running Android 6.0 or above with a minimum of 1.5GB RAM.

How do I sign up to Vodafone NumberSync™?

Apple Watch

Follow these instructions to sign up to Vodafone Numbersync™:

Step 1 Turn on your Apple Watch and open the Watch app on your eligible iPhone.

Step 2 Follow the steps to pair your iPhone and Apple Watch via Bluetooth.

Step 3 Open the Apple Watch app, go into Settings and choose to add a mobile plan. When prompted, sign up for a Vodafone NumberSync™ subscription.

Step 4 Once the eSIM has been download and installed your Apple Watch will automatically connect to our network when your iPhone is switched off or when it is out of Bluetooth range with your Apple Watch.

  • Apple Watch App is generally preloaded on an iPhone but is also available on the Apple App Store.
  • Apple Watch cellular variant compatible with: Apple iPhone 5 device or later running iOS 9 or above.
  • The Apple Watch cellular variant will be limited to Bluetooth functionality (incoming call/message notifications only) if the iPhone compatibility requirements for use with an Apple Watch cellular variant are not met.
Samsung Watch

Watch the video tutorial below on how to sign up to Vodafone NumberSync™. You can sign up when you first set up your new Samsung Watch or later through the Galaxy Wearable App on your eligible Samsung phone.

  • Galaxy Wearable App is generally preloaded on a Samsung phone but is also available on the Google Play Store. 
  • Samsung Watch cellular variant compatible with: (1) Samsung Galaxy phones running Android 5.0 and above that have a minimum of 1.5 GB RAM, and (2) non-Samsung Android phones running Android 5.0 and above that have a minimum of 1.5 GB RAM.
  • The Samsung Watch cellular variant will be limited to Bluetooth functionality (incoming call/message notifications only) if the compatibility requirements related to (1) above are not met and if the Samsung Watch cellular variant is paired with a non-Samsung Android phone.

Additional information

Do I need to sign up to Vodafone NumberSync™ to use my smart watch?

No, you don’t need Vodafone NumberSync™ to use your smart watch. You can pair your smart watch to your smartphone via Bluetooth. Vodafone NumberSync™ connects your smart watch to the Vodafone network so you can use it independently of your phone even when your phone is switched off or out of Bluetooth range.

When you’ve paired your eligible phone and haven’t signed up to Vodafone NumberSync™, your smart watch must be in Bluetooth range of your phone to make and receive calls, messages and data.

How can I cancel my Vodafone NumberSync™ subscription?

You can only cancel your Vodafone NumberSync™ subscription by calling us on 1555 or by heading in store.

Please note that by removing the Vodafone NumberSync™ subscription from the Apple Watch App or Galaxy Wearable App on your iPhone or Samsung phone will disconnect your smart watch from the Vodafone network but will not cancel your Vodafone NumberSync™ subscription.

You can cancel your Vodafone NumberSync™ subscription at any time. If you cancel partway through your billing cycle, you’ll only be charged up to the date you cancelled.

If you cancel your Vodafone mobile plan, your Vodafone NumberSync™ subscription will be cancelled automatically.

How can I update the software for my smartphone or smart watch?

Apple

To get the latest version of iOS for your iPhone, tap Settings > General > Software Update. To update your carrier settings, go to Settings > General > About on your iPhone. If new carrier settings are available, you can update them here.

To get the latest version of Watch OS, open the Watch app on your iPhone and tap General > Software Update.

Samsung

To update the software on your Samsung phone, tap Settings > Software Update > Download updates manually or Scheduled software update.

To update the software on your Samsung smart watch, open the Galaxy Wearable app on your Phone and tap Settings > About watch > Update watch software > Update now or Auto update.

 

I have a smart watch that’s not listed above. Can I still get a Vodafone NumberSync™ subscription?

While your smart watch may be eSIM enabled, it may not be compatible with Vodafone NumberSync™. Head to your nearest Vodafone store for assistance.

What happens when a call is made to my Vodafone mobile number?

When a call is made to your mobile number, and you have subscribed to Vodafone NumberSync™, your phone and smart watch will ring at the same time. You can answer the call on either device.

Can I answer a call on my smart watch while I’m taking a call on my phone?

Yes, once you have subscribed to Vodafone NumberSync™, you can answer another call on your smart watch while taking a call on your phone if you have turned on call waiting active on your phone. If you don’t have call waiting active on your phone and if your phone and watch are connected via Bluetooth both devices will ring and receive an incoming call alert, but the call can only be answered on one device.

Can I transfer calls between my phone and smart watch?

No, even if you have subscribed to Vodafone NumberSync™, you’re unable to transfer calls between your phone and smart watch.

What number will be displayed when I make a call or send a text from my smart watch?

Irrespective whether you have subscribed to Vodafone NumberSync™ or not, the person you’re calling or texting will see your Vodafone mobile phone number. This is the same number they will see if you call or text them from your phone.

What happens if I have barring set up on my phone plan?

If you have barring set up for your phone plan, it will also apply to your smart watch. This includes barring for calls, SMS/MMS, data usage and video calling. 

Can I make emergency calls from my smart watch?

With Vodafone NumberSync™, emergency calls from your smart watch work the same way as they do for your phone. Because your smart watch is connected to the Vodafone network, emergency services can identify your location.

Can I use Vodafone NumberSync™ with more than one smart watch?

No, only one smart watch can be connected to your Vodafone mobile plan with a Vodafone NumberSync™ subscription. If you wish to connect a different smart watch, you can pair a new smart watch to your phone via the smart watch or Watch app on your phone.

You can also have up to 5 smart watches on your Vodafone account each of them subscribed to Vodafone NumberSync™ paired to a unique phone.

Can I transfer my Vodafone NumberSync™ subscription from one smart watch to another?

You can only transfer your existing Vodafone NumberSync™, subscription from one smart watch to another if your two or more smart watches are from same manufacturer (i.e. Apple Watch and Apple Watch or Samsung Galaxy Watch and Samsung Galaxy Watch).

If your smart watches are from different manufacturers (i.e. Apple Watch and Samsung Galaxy Watch), you will need to cancel your Vodafone NumberSync™ subscription on your old smart watch and activate it again on your new smart watch by giving us a call on 1555 or by heading to your nearest Vodafone store.

What should I do if my smart watch or phone is lost or stolen?

If your smart watch is lost or stolen, immediately unpair it from your phone via the Watch app on your phone. Then cancel your Vodafone NumberSync™ subscription by giving us a call on 1555 or head to your nearest Vodafone store.

If your phone is lost or stolen, give us a call on 1555 or head to your nearest Vodafone store. We can block your phone so that it can’t be used. This block will only apply to your phone, and not to your Vodafone NumberSync™ subscription on your smart watch.

For more information, check out our support page on lost and stolen devices.

Can I roam with the Vodafone NumberSync™ subscription on my smart watch?

There are some parts of Australia (typically regional areas) where you are not able to access your Vodafone NumberSync™ subscription. You can still use your smart watch to make and receive calls, send messages and use data when in Bluetooth range of your phone.

$5 Roaming and international roaming are currently unavailable to use with your Vodafone NumberSync™ subscription. So, your smart watch will not be able to connect to a mobile network overseas, but you can still use it to make and receive calls, send messages and use data when in Bluetooth range of your phone.

How will I be charged for my Vodafone NumberSync™ subscription?

A Vodafone NumberSync™ subscription costs $5 per month. This monthly charge will continue until you cancel your subscription.

How are calls, text and data usage from my smart watch charged when using my Vodafone NumberSync™ subscription?

When using your Vodafone NumberSync™ subscription, any calls or texts from your smart watch will count towards your phone plan’s monthly usage. If the combined usage of your phone and smart watch exceed your phone plan inclusions, you’ll be charged as per your phone plan’s terms and conditions.

What will appear on my bill if I make a call from my smart watch and phone at the same time?

While your watch is connected to your phone via Bluetooth you can only make an outgoing call on either device. When you’re away from your phone and your watch is active on Vodafone NumberSyncTM, you’ll be able to make an outgoing call on your phone and watch separately. When this happens there will be two separate lines on the bill showing each call but it will be shown as being made from the mobile number on your phone plan.

What if my employer pays for my Vodafone plan?

You can still sign up to a Vodafone NumberSync™ subscription for your eligible smart watch.

You’ll need the Billing Account PIN for your Vodafone account to sign up to a Vodafone NumberSync™ subscription. You may need to contact your employer for this information.

What else can we help with?

Search © 2024 TPG Telecom Limited ABN 76 096 304 620 We acknowledge the Traditional Custodians of the land on which we live, work and connect. We pay respect to Elders, past, present, and emerging.

Từ khóa » Vodafone Esim Price